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Pros: NA

Cons: NA

Pros: Crew was very accommodating of my needs.

Cons: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.

Pros: Seats and crew are the best

Cons: Flight time, also business class was almost empty, if I received an email I would have bet for upgrade

Cons: more movie choices

Cons: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.

Pros: Friendly staff, business class upgrade.

Cons: No priority boarding at the Lufthansa lounge.

Pros: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.

Pros: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.

Pros: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.

Cons: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.

Pros: The chairs were comfortable and the Chicken dish was delicious.

Cons: Boarding the plane was hectic and unorganized.

Cons: Delay from Almaty to Aktau about 1hr. Other perfact

Crew

Pros: Service

Pilots did an amazing job

Pros: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.

Cons: Absolutely full place, slow boarding.

Pros: Everything was fairly comfortable. Staff was friendly and attentive.

Cons: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.

Legroom

Pros: Thank you for having enough legroom for someone taller. Makes life much easier

Cons: Weather delays, however nothing anyone can do about that

Pros: Flight attendants were really warm welcoming and benevolent. Food and drinks are good

Pros: Punctual, comfortable.

Cons: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!

Pros: Punctual, comfortable, good service on-board.

Cons: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.

One of the best airlines I've been on

Pros: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!

Cons: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.

Pros: It is very nice

Pros: It was a short flight so not much to say. Crew was attentive to passengers and polite.

nice short flight

Pros: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.

Pros: The flight was on time, the plane was new, the crew was polite.

Cons: Nothing really.

Pros: Empty plane.

Cons: Ran out of Sauerbraten.

Pros: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.

Cons: The selection of movies seemed on the whole dated.