Traveler reviews
Overall rating
7.1
Good
Based on 94 reviews
Boarding
7.1
Comfort
7.4
Crew
7.8
Entertainment
5.7
Food
7.0
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Round-trip
Economy
Air Astana information
| IATA Code | KC |
|---|---|
| Routes | 147 |
| Top route | Almaty to Nur-Sultan Nursultan Nazarbayev Intl |
| Airports served | 40 |
| Top airport | Almaty |
Air Astana traveller reviews
Pros
"Excellent flight attendants and customer service."
(in 11 reviews)
""Otherwise, the flight was good as usual.""
(in 13 reviews)
"The plane was nice"
(in 7 reviews)
Cons
"No individual entertainment system"
(in 7 reviews)
"The flight left 2 hours late."
(in 19 reviews)
"The flight left 2 hours late."
(in 17 reviews)
Recent reviews
Traveler rating
15
6
5
2
0
Find reviews that mention:
flight attendants
flight was good
flight was cancelled without
short flight
business class seats
new plane
entertainment system
window seat
business class
seats were comfortable
good reason
great experience
special meals
transfer process
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10.0
Pros: NA
Cons: NAreview from
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7.3
Cost effective flight back from Kazakhstan
Pros: New plane, comfortable, good food and attentive crew.
Cons: Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight.review from
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4.0
Pros: The trip was very short.
Cons: Providing a savory snack to the passengersreview from
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9.3
Pros: Crew was very accommodating of my needs.
Cons: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.review from
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10.0
Pros: Seats and crew are the best
Cons: Flight time, also business class was almost empty, if I received an email I would have bet for upgradereview from
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9.6
Cons: more movie choices
review from
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8.6
Cons: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.
review from
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6.5
Pros: Crew was friendly, flight was relatively empty so comfortable.
Cons: The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.review from
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2.0
One of the worst services i’ve ever experienced
Pros: The thing that i could come back home
Cons: The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight...review from
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4.3
Pros: Boarding was very slow. Check in was also slow
review from
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4.0
Pros: I liked the time and care that they took to help those that needed assistance.
Cons: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.review from
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7.6
Pros: TV screens on every seat
Cons: Foodreview from
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8.0
Cons: Food.
review from
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8.4
Pros: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Cons: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.review from
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9.6
Pros: Friendly staff, business class upgrade.
Cons: No priority boarding at the Lufthansa lounge.review from
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10.0
Pros: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
review from
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7.0
Pros: The plane was clean and we arrived early.
Cons: Service of food and drinks was very disorderly.review from
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8.0
Pros: Excellent flight attendants and customer service
Cons: Informing travelers that flight was late.review from
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7.6
Pros: Good service
Cons: No individual entertainment systemreview from
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4.6
Cons: There was no personal entertainment system nor USB port for charging.
review from
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8.0
Pros: Little snacks, USB ports, clean
Cons: Video and music are kinda out of datereview from
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2.0
Cons: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
review from
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5.0
6 hours late with no explanation
Pros: The plane was nice.
Cons: 6 hours late. No explanation. No apology from any Air Astana employee.review from
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9.0
Pros: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Cons: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.review from
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10.0
Pros: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
review from
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9.6
Pros: The chairs were comfortable and the Chicken dish was delicious.
Cons: Boarding the plane was hectic and unorganized.review from
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7.6
Great flight but needs more creature comforts
Pros: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.review from
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10.0
Cons: Delay from Almaty to Aktau about 1hr. Other perfact
review from
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10.0
Crew
Pros: Servicereview from
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6.6
Flight attendants need to be more attentive
Pros: Price Travel Kit Relatively new aircrafts
Cons: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.review from
Flight status
Air Astana route map
Top airports served by Air Astana
- Almaty Airport (ALA)
- Atyrau Airport (GUW)
- Shimkent Airport (CIT)
- Aktau Airport (SCO)
- Aktobe Airport (AKX)
- Oral Uralsk Airport (URA)
- Semipalatinsk Airport (PLX)
- Kzyl-Orda Airport (KZO)
- Moscow Domodedovo Airport (DME)
- Ust-Kamenogorsk Airport (UKK)
- Kyiv Boryspil Intl Airport (KBP)
- Dubai Intl Airport (DXB)
- Kostanay Airport (KSN)
- Frankfurt am Main Airport (FRA)
- Tashkent Vostochny Airport (TAS)
Air Astana contact information
- KC IATA Code
- + 7 727 244 44 77 Call
- airastana.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.