Traveler reviews
Overall rating
7.6
Good
Based on 696 reviews
Boarding
7.8
Comfort
7.2
Crew
8.2
Entertainment
7.6
Food
7.3
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Virgin Atlantic information
| IATA Code | VS |
|---|---|
| Routes | 82 |
| Top route | New York John F Kennedy Intl to London Heathrow |
| Airports served | 32 |
| Top airport | London Heathrow |
Virgin Atlantic traveller reviews
Pros
""Great crew, good in-flight movies.""
(in 116 reviews)
"It was a great flight!"
(in 84 reviews)
"The flight attendants are excellent."
(in 83 reviews)
Cons
""Tiny, uncomfortable seats with warn cushions.""
(in 5 reviews)
"The entertainment system was not good."
(in 45 reviews)
"The seats are also only mediocre"
(in 61 reviews)
Recent reviews
Traveler rating
104
33
15
9
1
Find reviews that mention:
flight attendants
crew was great
great flight
food was good
entertainment system
seats were comfortable
great service
economy class
international flight
leg room
tv shows
uncomfortable seats
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10.0
More veggie options. Or something healthier.
review from
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10.0
Pros: The service and patience
Cons: Everything was greatreview from
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10.0
Pros: Great service and comfortable ride excellent staff
Cons: Cannot expect better servicereview from
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4.6
Pros: People were friendly. Flight was comfortable.
Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.review from
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9.2
Pros: Crew was excellent - friendly and helpful
Cons: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.review from
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10.0
Pros: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
review from
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5.3
Pros: Always helpful cabin staff and very efficient
Cons: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )review from
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10.0
Pros: Being on time
Cons: Nothing you guys did great thank you so much.review from
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6.0
Pros: Comfortable seating, pleasant food and entertainment.
Cons: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.review from
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7.6
Pros: Crew are always top notch, free drinks are readily available and entertainment system is great.
Cons: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.review from
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7.2
Pros: Boarding and crew great!
Cons: Seats extremely narrowreview from
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9.6
Pros: This is the way to fly long haul.
Cons: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.review from
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10.0
Pros: Amazing
Cons: Nothing reallyreview from
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10.0
Pros: Amazing !
Cons: Nothing all good reallyreview from
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10.0
Pros: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
Cons: Cheaper baggage ratesreview from
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6.3
Pros: I like that there are multiple bathrooms onboard.
Cons: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.review from
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9.0
Cons: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
review from
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9.6
Pros: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
Cons: Nothing. Had a great trip!review from
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8.3
Pros: The crew was so kind and amazing. They definitely made our flight great!
Cons: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainmentreview from
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3.3
Pros: Nothing really, seems everyone is underwhelming in this market
Cons: Quality of food and servicereview from
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10.0
Pros: Water station!
review from
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9.3
Pros: The crew
Cons: The screenreview from
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8.0
Pros: Seats comfortable. Food was good.
review from
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10.0
Cons: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
review from
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6.0
Cons: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
review from
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10.0
Pros: It was a great flight!
Cons: nothing, pretty much perfect!review from
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8.0
Pros: Great crew, good in-flight movies. Good food.
Cons: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.review from
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9.6
Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Cons: The seat was a little lumpy. More leg room would always be appreciated.review from
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10.0
Pros: Amazing crew, excellent drinks and decent food. Very comfortable seat
Cons: Everything was greatreview from
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8.0
Cons: Food
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Flight status
Virgin Atlantic route map
Top airports served by Virgin Atlantic
- London Heathrow Airport (LHR)
- New York John F Kennedy Intl Airport (JFK)
- Manchester Airport (MAN)
- Orlando Airport (MCO)
- Los Angeles Airport (LAX)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Atlanta Hartsfield-Jackson Airport (ATL)
- San Francisco Airport (SFO)
- Boston Logan Intl Airport (BOS)
- Miami Airport (MIA)
- Hong Kong Intl Airport (HKG)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Lagos Murtala Muhammed Airport (LOS)
- Johannesburg OR Tambo Airport (JNB)
Virgin Atlantic contact information
- VS IATA Code
- +44 (0) 7481 339184 Call
- virginatlantic.com Visit
Virgin Atlantic Cancellation Policy
As the situation changes with coronavirus (COVID-19), Virgin Atlantic will continually update its policies accordingly. Please contact Virgin Atlantic directly for the latest information about cancellation fees. You can find the most up-to-date information on Virgin Atlantic policies here: Virgin Atlantic Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.