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They booked me on two different trips, then the agents deleted both trips, and then my flight got canceled and they didn’t tell me

I attempted to cancel my flight due to positive covid case 10 days before I flew with chatdeal and kayak and after repeated calls from me and promises I would be called back and the chance of a credit note I heard nothing. No help, no support, no understanding. I lost £1500. Would never use again or recommend.

DELTA didn't accommodate for me being a celiac. Despite my request and lengthy online chats. Wait times to talk to someone varied between 2 1/2 and 6 1/2 hrs. Terrible service.

Unfortunately the return flight was very busy and I assume due to COVID precautions and ventilation the aircraft was very cold. Economy is not that bad but when a full row feels very congested and almost like you’re sitting on top of each other. The flight was delayed at short notice and we were also additionally delayed upon landing when they could open the doors. The flight out there by virgin was great however the return flight not so much.

5 hour delay on the runway

Delays, grumpy service staff

Unfortunately this was operated by Delta which is nothing like Virgin.

Plane was delayed several hours, with no explanation, the food served was poor, and the entertainment system did not work for the entire flight for the majority of the plane

The new business class configuration isn't the best. Knees keep bumping. The seat area wasn't the cleanest either. There was an orange peel on the floor. Meal - mediocre.

This was a delta economy flight. Staff were nice but everything else pretty rubbish tbh

Liked traveling with Virgin on the past. This time checking was an issue, meals sucked, we were missed when meals were served. Not a great experience. Will travel in two weeks to the UK but will fly with another carrier

Lounge in Heathrow is great. Staff aim to please and very courteous. The upper class seat is very narrow with no storage area. Strange seating position, no options to recline the seat while sitting up. Who thought that this was a good idea? IFE minimal. On borard Lavs shared with premium economy class.

Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there

Pros: People were friendly. Flight was comfortable.

Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.