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To know the rules of the Covid test better

I had my Covid test done 72 hours before departure to my Dubai flight. At the counter I was told that the 72 hours is at arrival in Dubai. So I was not able to board. This does not make sense because no airline requires/counts the 72 hours at arrival. So I had to purchase another ticket with another airline.

All in all it was a good experience, not the best but I managed, book your seat before hand because you will get a bad seat, i got a middle exit seat and it was bad a huge price to pay to get some leg space lol, didnt have a place to store my stuff and the table sucked and the screen placement sucked i'd give the flight 5/10 because of my seat which i guess is kinda my own fault lol anyway the crew were really good and the food was amazing

Unnecessary multiple check out points. We were exhausted

I did not like anything about the trip. So much could have been better in terms of the service, food, and COVID-19 safety regulations. The service was so poor and the flight attendants were negligent. The food was mediocre and did not take into account people with allergies and food restrictions. The COVID-19 safety regulations were almost non-existent, since the flight attendants did not wear masks properly and did not practice physical distancing. They passengers were not reminded to keep their masks on and wandered around the flight without masks while engaging in socializing with other passengers who also did not have masks on. Overall, I would not recommend this airline in the future especially with the pandemic. How it can be better is by practicing better service with passengers , stressing the reinforcement of masks and physical distance when possible, as well as not allowing passengers to leave their place without a mask.

Crew never smile to us,

They need a better system and a better communication system for the customer service. I almost missed my flight because of lack of system and to bring a new high tech system instead getting checked a 100 times.

Had issue with passport and wouldn’t reschedule me so lost my flight and ticket

Flight was delayed by 35 min

Cons: Entertaining system was malfunctioning in a 12 hours flight!!

Pros: Very bad stuff

Cons: Better stuff helpful

Pros: Nothing it was a terrible Flight

Cons: Nothing good

Cons: Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food.

Cons: Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)

Pros: The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible.

Cons: They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours.

Cons: That if passengers with a original departure of erbil will be blocked for their final log that kayak or royal jordanian dont advertise the flight

Pros: ThAt i left erbil

Pros: Nothing

Cons: Rude staffs at the check in