|Top route||Melbourne to Sydney Kingsford Smith|
|Top airport||Sydney Kingsford Smith|
Ease of boarding. Staff were friendly and helpful. Food was good. In flight entertainment great.
MY travel plans were canceled and l tried thru KAYAK and Quantas to cancel this flight and was not able to confirm cancelation but still received flight boarding. l tried to get refunded thru Kayak and that has been horrible long unreasolved task now l am trying to go thru Credit card. with this Covid changing world, airlines and travel companies should be refundable especially since this is a Australian airlines. l am about to lose $1000.00.
Pros: The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else.
Cons: Business does not have salad for everyone, I missed out salad
Cons: No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19
Cons: I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut.
Pros: Crew ok
Cons: Seat comfort and meals left a lot to be desired...
Cons: Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne
Pros: The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight.
Cons: I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone.
Cons: 30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this.
Cons: I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance.
Pros: Boarding through two doors made the process faster.
Cons: A better explanation of the lunch choices would be helpful
Cons: For a flagship airline, a in seat screen should be a given. This is not a budget airline.
Pros: Crew and beverage options were great.
Cons: Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight.
Cons: It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic.
Pros: Fast checking and good service on board
Pros: Thank for the great staff
Cons: The chicken dish was a disappointment q
Cons: This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing.
Cons: Vegetarian Food to be Improved.
Pros: All was good
Pros: All was good
Pros: Good comfort service
Cons: Hour and half taking off, many seats were unusable because of a chute malfunction
Pros: Entertainment and food and drinks. The recline in the chair allowed for sleeping.
Cons: I wish there was more seat room especially when the seat in front reclines.
Pros: Plane was clean
Cons: Security check in needs to be more efficient Plane ran out of food before I could purchase Even water has to be purchased Flight was late
Pros: Assistance with moving through airport due to a disability
Pros: Lovely cabin crew.
Cons: So little leg room in economy! When the very large man in front of me put his seat back, It nearly hit me in the face!
Pros: A lot of food was served - much more than any flight in the USA
Pros: The very good check in service at Changi Airport , for Business Class
Cons: The food ! Great on way over , poor on return leg from Singapore
Cons: Way cramped
Pros: Crew was super kind and friendly. Food and beverages were good as well.
Cons: Seat space in main cabin was a little cramped. The seats themselves were a little hard.