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Breakfast menu must be improved along With orange juice

Pros: It's okay but they doesn't have good service about the luggage I'm coming from overseas I have two luggage and they charged me for one luggage to charge me.

Pros: You get out to change flight and you go back to the same plane

Cons: No English subtitles on TV or movies

Pros: Nothing to like, seats are cramped and worn out.

Cons: No subtitles or closed captioning on movies or TV programs

Same situation

Pros: The crew on flight was nice

Cons: Same cannot be said for ground staff including managers. I had to explain several times that crowds are a trigger for my son with autism. I asked for preferential boarding, was given any. Asked for assistance with security, this was only given after I had to fight for it. Staff need to be aware that when we ask for it, it’s not because we want preferential treatment, we are trying to avoid a meltdown for our kids that get super stressed out by situations such as these. My child cannot stand still for long and runs away. When I stopped him to talk him though the process so he doesn’t run, we got hurried. Empathy will go a long way....

No knowledge of airline codes

Cons: My son has a DPNA for traveling - none of the airline staff was aware of it or what it even means. Traveling with children with disabilities is hard enough, airline and ground staff should not make it more difficult.

Pros: I didn’t

Cons: I was a business class passenger and the flight might as well have been economy, with the exception of the food. There was no personal entertainment, the seat foot rest did not work — it was an old plane — the seats recline all the back to the lap of the person behind you — so when the guy in front of me was done eating he proceeded to lay back — however I wasn’t done eating — and it knocked over my glass of sparkling water —- typically even if a passenger is still eating there is still room for the person to lay back — I had to push the persons seat quickly before my whole tray was wrecked.

Pros: They booked for us a hotel in airport due the delay

Cons: My flight from Bangkok was delayed so my connecting flight was cancelled and they transferred my flight to next day at 13:00

Pros: The movies were good

Cons: Un comfortable seats very bad air conditioning + the flight was delayed for more than an hour and I had a connecting flight which I miss ! Due the delay

Cons: The flight attendants did not keep the children and their seats they let them run around as we taxied the airport until one fell and had their head. Then they would not insist on them to stay in in their seats even on take off.

Pros: Boarding on time

Cons: No healthy food options

Pros: That it was a direct flight

Cons: Turn on A/C of plane upon boarding (it is the only airline where the A/C is turned on after the aircraft detaches from gate, even budget airlines in have A/C on when boarding) Improve entertainment (more movies / better selection up to date) Increase seating space Improve food options and quality

Cons: Air craft very small was full with passengers ac was not good before takeoff. No baggage arrived to lahore i am really depressed due to baggage .please help to find baggae

Cons: Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage.

Cons: The connection time between these two flights that you sell as a package is not enough. It is a 30 Min journey to do in a 45 min transfer, and the gate closes 30 mins before departure. Then if you’re first plane is delayed even by ten minutes (as mine was) you are more unable to catch your flight

Pros: Efficient boarding

Cons: Headphones provided for the entertainment screen