Traveler reviews
Overall rating
5.8
Okay
Based on 70 reviews
Boarding
6.1
Comfort
6.0
Crew
6.3
Entertainment
6.0
Food
4.9
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Round-trip
Travelers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Marabu traveller reviews
Pros
"The crew was very entertaining."
(in 7 reviews)
"Very comfortable seats!"
(in 3 reviews)
Cons
"Incredibly poor customer service."
(in 5 reviews)
"Will never fly again with them."
(in 1 review)
"No food or drink service."
(in 7 reviews)
Recent reviews
Traveler rating
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10.0
Pros: The crew was very entertaining
Cons: It was great.Reviewed Apr 2020review from
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4.0
Pros: No contact with flight attendance only first class
Cons: More attention and better lot better amenitiesReviewed Mar 2020review from
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4.0
Pros: They were on time
Cons: Everything else. They offer these super low fares but it’s just a ruse to get you to buy everything . Going to Europe with just 10 kilos including a handbag only works if you buy your clothes there or stay overnight.Reviewed Mar 2020review from
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3.0
Cons: Fare is confusing on purpose, despite paying higher fare for premium l, you had to pay for snacks. Model is terrible and makes you feel taken advantage of after flying.
Reviewed Feb 2020review from
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10.0
Pros: Very comfortable seats!
Reviewed Feb 2020review from
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7.6
Pros: I have a problem w my right leg so I made sure to pay for an aisle seat for the long flight At my aisle seat the earphone jack was broken so had to leave my paid aisle seat for a middle seat At departure gate they reweighed my cabin luggage even though it had been weighed and got clearance tag at check in Unnecessary and inefficient and unpleasant
Reviewed Jan 2020review from
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7.0
Pros: Crew was very friendly
Cons: Food & inflight entertainmentReviewed Dec 2019review from
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2.6
Pros: Flt was pretty smooth wish the beds could be flat beds
Cons: Food options & Cabin crews attitude could be better at least for the business class passengersReviewed Dec 2019review from
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8.6
Cons: I FORGOT MY SPECIAL CUSHION SEAT PAD AT SEAT 11G I REALLY NEED IT WHEN I FLY BACK ON 10 TH CAN YOU HELP ME TO GET IT BACK PLEASE?
Reviewed Dec 2019review from
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2.0
Cons: Kayak organizers were not great.
Reviewed Nov 2019review from
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8.6
Cons: Not cancelling flight and informing us of this at 12.04 am. Making out it was due to bad weather and persistently lying about this to avoid refunding the cost of the flight. Which meant I had to apply for a refund through the ADR. Disappointing handling at the airport. Very unsupportive. This was a shame as the flight itself was excellent. Comfortable and great in flight entertainment.
Reviewed Oct 2019review from
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10.0
Cons: All good and according to plan.
Reviewed Oct 2019review from
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5.3
Cons: No food or drink service. No pillow or blanket. I would have expected this for a long international flight.
Reviewed Oct 2019review from
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7.6
Pros: The crew was nice but only interacted with you if you had made a meal purchase, not included by default for an international flight nor are any drinks or snacks, or were going to make an in-flight purchase. For future reference, Norwegian Airlines is essentially Spirit Airlines with more legroom.
Cons: Better communication before booking on what was not included with the fare.Reviewed Sep 2019review from
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8.0
Pros: Nice leg room cause I purchased the seat.
Cons: You guys can offer at least water to the passenger without begging for it. It was clear that you have to purchase food before you get on plan. Especially for international flights. Come on you guys are making enough money you can afford to offer water AT LEAST. SHAME ON YOU!Reviewed Sep 2019review from
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5.0
Pros: There were movies on board and check in was easy
Cons: The crew was awful. They were rude and didn’t let me have water even though I payed for it. The vegetarian option was very bad.Reviewed Sep 2019review from
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4.0
Pros: comfortable seat cushions
Cons: USB outlets did not work. no outlets to plug in my laptop. no free water or coffee or juice on a 9+ hours transcontinental flight??!!! outrageous!! not many choices for food. need a better menu more legroom needed. crew was not pleasant or friendly movie selection too limitedReviewed Sep 2019review from
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2.0
Pros: We got bumped over our previous flight. DO NOT FLY WITH THEM. THEY OVERBOARD
Reviewed Sep 2019review from
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3.0
Cons: It was not through Norwegian Air it was another company. It was as if we were flying a domestic flight. No comfort at all. Make sure you pay the extra fee for a meal because they include no food or drinks. Be sure to bring an iPad with movies because they don't supply any entertainment at all.
Reviewed Sep 2019review from
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5.3
Cons: Way too cramped for such a long flight
Reviewed Aug 2019review from
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4.0
Cons: They didn't offer any beverages at all for a 10 hour flight! Not even water.
Reviewed Aug 2019review from
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7.0
Pros: There was a long delay that cause me to miss my Transfer. Staff was not really helpful.
Cons: Staff could improve their service.Reviewed Aug 2019review from
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4.0
Cons: They couldn't check my luggage all the way to Tallinn. Ot was a real nuisance picking it up, waiting two hours for Air Baltic to open so I could check in and through security again. Not pleasant! Also I booked with Norwegian, but we flew in a less comfortable plane.
Reviewed Aug 2019review from
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9.0
Pros: Cheap!
Reviewed Jul 2019review from
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2.6
Pros: Nothing bad experience and poor foursomes service. Will never fly again with them
Cons: Customer service is abysmal. Didn’t get offered a drink or food until 4 1/2hrs into a 8hr flight. Flights delayed and cancelled and didn’t even look after us half decent. No food vouchers or taxi back to airport. Waiting in lines for hours with no one at desk. I could go on but no room to typeReviewed Jul 2019review from
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6.0
Cons: It would be nice if they would give all passangers free food and drinks
Reviewed Jul 2019review from
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3.3
Pros: Nothing really
Cons: Delays and cancellations on every flight with them. Incredibly poor customer service. Had to wait 4 1/2hrs into a 8hr flight for any drink to be served. No updates on delays whilst at gate or during flight. Much more to say but not enough space to typeReviewed Jul 2019review from
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2.0
Pros: Nothing. The flight was delayed, caused us to miss our connection. 700$ additional to get us to our final destination.
Cons: The staff ignored us. If you want to be ignored, starve, die of thirst, and miss your next flight the. Norwegian air is the airline for you.Reviewed Jul 2019review from
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8.4
Pros: Flight was on time The cru was very friendly and helpful Smooth ride
Cons: I am a size 6 women and the chair are way too small And narrowReviewed Jun 2019review from
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8.0
Pros: Some of the crew were great but some had some sort of attitude problem
Cons: Better food for the morning portionReviewed Jun 2019review from
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