|Top route||Frankfurt am Main to Berlin Brandenburg|
|Top airport||Frankfurt am Main|
All was well.
All is well
SEATS WAYTO CLOSE. Zero leg room.awful experience!!
Your seats in economy are absurdly close together. I felt like I was locked in a box. I was so disappointed. I have previously flown Lufthansa many times and always held you in high regard. No more.
Don’t ever fly with Lufthansa
Denied boarding at the document check line. In line with all the other passengers but were the only ones denies boarding. We’re told the gate had closed.
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Everything was very good, with the exception of the amount of food/snacks we were provided. This flight was 10 hours long, plus we sat on the tarmac for almost two hours for the de-icing (no complaints about that). And during all this time we were given one hot meal, which was a good quality. Plenty of drinks and water. But after that - no snacks and no food until about two hours prior to landing. And then it was only a cold sandwich. They stated after boarding that 'service was going to be limited' during Covid restrictions. We can understand that, but we should have been notified before boarding or the airline should have found the way to distribute some packaged food/snacks during boarding, to limit crew's interaction times. Instead, we were not prepared to be starving on a transatlantic flight! We've flown many time before, but this was the first time we were literally hungry. And we had no food with us, because you are not allowed to bring any food into US.
Pros: missed the next flight due to problems at Frankfurt Airport. No stairs or busses available
On time and even earlier arrival!! The food is poor and really a downer, LH was never a great but now they hit a new low point…
The entertainment system is poor. Connecting to WIFI is a terrible experience watching the entertainment on traveler's device is also a difficult task and not user friendly.
I expected a better flight. The food was very poor. The aircraft was too warm
Despite the difficulties of the Covid surge all logistics functioned seamlessly.
Very happy with my flight
It was great. A bit hard to sleep at night but I bet it had to do with the time rather than with the seats :)
the flight was not packed. no problems. clear information. great staff.
easy. no problems. clear information.
This complaint has nothing to do with your airline, quite the contrary. I will be looking forward to traveling with your company again and highly recommending it. It has to do with the wifi service at both the LAX airport and the Munich airport. I have a Spanish phone company, and don't know if it has anything to do with it, but I could not sustain a connection at either airport. Again, thank you for the wonderful service and have a wonderful new year.
Comfortable flight and personable flight staff.
On my flight to Zaghreb i had an Echo Classic ticket with baggage allowance and on my return suddenly an eco light without allowance. Had to pay more than 50 Euros for my luggage.
Almost no food and drinks
Lufthansa is like any other low cost. Rather pay less and go with EasyJet
Will fly with them again
I will definitely fly with them again.
I was not able to board because United Airlines from Richmond (RIC) doesn't know their own policies. I was denied a boarding pass for not have registered on a Kuwait website but US Military is exempt, which is expressed on United's website. Will need a new, fully funded ticket, not at my expense.
Flite left Newark 50 min. late, check in at gate was pandemonium. Didn't call sections by rows or seating classes. Food on flite was worst ever & I have flown as a passenger for exactly 60 yrs this yr. When you asked the cabin crew they brought you the wrong drinks. Then with late arrival Munich the plane had to circle 2x so alot of people with connecting flites into eastern Europe were SOL. Lufthansa really has dropped their level of service.
There was a delay that made me lose my connecting flight
Tiny seats, very cramped for 11 hour flight, the food was terrible - only pasta option, full of grease, cheese and carbs, it tastes awful. No other choice. Tiny cups for water/drinks for over 11 hours of flying. Toilets felt dirty.
On board Lufthansa flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Lufthansa assistance team will most likely ask you to pay extra for checked luggage.
Lufthansa offers direct flights to 206 cities in 73 different countries. Berlin, Frankfurt am Main, and Hamburg are the most popular cities covered by Lufthansa.
Lufthansa concentrates most of its flight operations in Frankfurt am Main.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Lufthansa.