|Top route||Krakow J. Paul II Balice to Warsaw Frederic Chopin|
|Top airport||Warsaw Frederic Chopin|
They gave me terrible time at check in in Odessa
Every thing was just perfect.
There were about 12 kids in a business class that we’re just running around screaming yelling play crying could not relax dog barking it was not pleasant at all
Comfortable plane, attentive crew, excellent food. But I did have a free upgrade to Business Class.
LOT booked me this flight without my knowledge allowing them to avoid refunding me a flight which they themselves canceled. Low morality in this company
My wife and I did not get food. There was no chicken left and we can’t eat pork so we didn’t get food. Crew member didn’t ask ask first but left the pork in our table and after I asked him what it was told that was only pork left I asked him to take back. The only thing we can’t eat is pork and that was the only option. I was shocked for a long flight not to have enough food. Crew member never came back to let us that there is no other food available. After we asked and other crew member he checked and confirmed there is no other food. He offered to share his own meal with my wife and I but we refused but we appreciated that. I hope I never have an other experience like that. It wasn’t a good experience. :(
Was quick and simple nothing fancy
The price other than that the food was terrible and the staff was rough and unfriendly the comfort was poor not a pleasant experience.
The price but the service was poor and the staff was very rough and unfriendly.
No entertainment at all but all other is good.
I am seeking a refund from Kayak as LOT refuses to acknowledge the booking when not done directly from their site. Worst experience with an airline ever.
Excellent service and value for the money.
Cons: I cannot think of anything to improve except for serving more polish traditional foods.
Pros: 3 hours flight, on time.
Cons: During the time of COVID, I would expect the crew to follow restrictions and procedures. Nobody from the crew paid attention if all passengers have their face masks. In fact, most of the passengers didn't have masks on their mouth and nose. Many of them didn't have them at all. Crew didn't care. If this is how LOT pays attention to our health during travel, I will definitely not fly with them anymore. 2 months earlier flying with Lufthansa and all crew was very strict about the rules and everybody on board was wearing a mask.
Pros: Quick Check in
Cons: The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own.
Cons: The TVs didn’t work even thought the steward ESS restarted them .
Cons: Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!
Pros: Everything is good
Cons: The option to be able to drink enough water.
Cons: My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting.
Pros: Crew was polite
Pros: Nothing to like
Cons: This Iwa’s very bad experience. Never again will use LOT
Cons: Never again
Pros: Everything was great - service, food, boarding
Cons: More food choice would be great
Cons: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company.
Cons: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company.
Pros: The seats were very comfortable. The plane was clean and the crew was very friendly.
Pros: All is excellent
Pros: All was excellent
Pros: The crew was very profesional . Our fly was safe and on time.
Cons: Maybe variety of good movie could be better .