Traveler reviews
Overall rating
7.2
Good
Based on 1,305 reviews
Boarding
7.3
Comfort
7.0
Crew
8.0
Entertainment
6.6
Food
7.0
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Round-trip
Economy
KLM information
| IATA Code | KL |
|---|---|
| Routes | 320 |
| Top route | Vienna Intl to Amsterdam Schiphol |
| Airports served | 142 |
| Top airport | Amsterdam Schiphol |
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KLM traveller reviews
Pros
"Seats were very comfortable."
(in 6 reviews)
"The crew were great!"
(in 147 reviews)
"It was a Great flight."
(in 79 reviews)
Cons
"Ran out of business class meal."
(in 9 reviews)
"Need more leg room!"
(in 13 reviews)
"No entertainment system; insufficient knee space"
(in 50 reviews)
Recent reviews
Traveler rating
486
269
133
119
2
Find reviews that mention:
crew was great
flight attendants
great flight
food was good
entertainment system
excellent service
good entertainment
window seat
leg room
seats were comfortable
business class
premium economy
flight to amsterdam
international airlines
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10.0
Swift clean friendly on time
review from
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6.0
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
review from
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6.0
Okay
review from
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6.0
Ok
review from
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6.0
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
review from
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10.0
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
review from
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2.0
Just average
review from
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2.0
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
review from
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2.0
They canceled our flights but the flight went on anyway.
review from
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2.0
They canceled our flights that went on anyway.
review from
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2.0
They canceled our flights but they flew anyway.
review from
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10.0
Dreamliner was comfortable and entertainment system good
review from
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10.0
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
review from
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1.9
Never booked this flight
review from
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7.9
Great flight Will go again!
review from
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8.0
Pros: Crew was great, on time flight, clean plane.
Cons: Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family.review from
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10.0
Pros: Nice food
review from
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4.0
Pros: So rude crew
review from
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10.0
Pros: Friendly crew, great access to a variety refreshments, robust entertainment library.
Cons: No suggestions.review from
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6.0
Pros: The plane condition.
Cons: The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked.review from
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6.0
Cons: The touch screen did not work properly
review from
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8.0
Cons: Friendlier crews
review from
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10.0
Pros: Yes, Very good
review from
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6.0
Cons: I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for.
review from
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10.0
Pros: The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep.
review from
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2.0
Pros: Staff were polite
Cons: The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seatingreview from
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10.0
Pros: The seats were so comfortable
review from
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10.0
Cons: Free wifi
review from
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2.0
Pros: This Transavia Airlines is not good at all.
Cons: Many things cheaper does mean better.review from
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9.3
Pros: I liked how generous they were with food and drinks
Cons: Free WiFi could have made the flight a lot betterreview from
KLM FAQs
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Flight status
KLM route map
Top airports served by KLM
- Amsterdam Schiphol Airport (AMS)
- London Heathrow Airport (LHR)
- Paris Charles de Gaulle Airport (CDG)
- Berlin Brandenburg Airport (BER)
- Barcelona-El Prat Airport (BCN)
- Rome Fiumicino Airport (FCO)
- Madrid Barajas Airport (MAD)
- Kastrup Copenhagen Airport (CPH)
- Stockholm Arlanda Airport (ARN)
- Manchester Airport (MAN)
- Oslo Gardermoen Airport (OSL)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Vienna Intl Airport (VIE)
- Helsinki Helsinki-Vantaa Airport (HEL)
- Birmingham Airport (BHX)
KLM contact information
- KL IATA Code
- +63 2 588 6900 Call
- klm.com Visit
KLM Cancellation Policy
As the situation changes with coronavirus (COVID-19), KLM will continually update its policies accordingly. Please contact KLM directly for the latest information about cancellation fees. You can find the most up-to-date information on KLM policies here: KLM Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.