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Flight was cancelled by the airline, the morning of the flight.

I liked the crew attention but I got stressed due to the delay

Very unhelpful in locating me as a passenger

Large crowd at the check in and bag drop with slow inefficient staff. Unwilling to help with checking my luggage through to my final destination although it was no problem on the outbound flight (with a different airline also two separate tickets)

Delay of 1:30

We did not get our luggage yet.

We did not got our luggage yet. We are waiting.

Hi ! When arrived to the airport the reservation from Iberia was not registered in the American Airlines system. They had to do a new reservation in the counter. 1.5 hours later, I was able to board. Don’t understand what happened, caused a lot of stress and almost stayed in Paris if the American Airlines counter team did not intervene.

They broke my hang luggage

Sold out flight. Attendants were busy and forgetful. Probably stressed like all of us.

They need to improve the breakfast.

The airplane seems to be in good shape. The crew member aren’t as welcoming as they’re in other European airlines. It’s hard to understand the flight attendants when they speak English.

Nothing

The check in process was very hectic and slow, then there were two additional check points that were unnecessary. Overall I would think twice about flying in and out of Madrid next time I go to Europe. Iberia was o.k. except for the check -in flight crew were efficient, but not overly friendly.

We left 1.5 hours late, there was very little communication beforehand even as to what gate, just delayed. staff was not able to rebook my connection ahead of time, even knowing before take off i would miss it. meaning i had to spend an extra night, rather than get on a different flight the same day. the customer service desk was grossly understaffed, meaning we had to wait 2 hours to get rebooked.

The check in was very long, total chaos at Madrid airport.

Nothing good to say. Customer services was OK.