Traveler reviews
Overall rating
6.4
Good
Based on 106 reviews
Boarding
6.6
Comfort
6.2
Crew
7.2
Entertainment
5.4
Food
5.8
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ITA Airways information
| IATA Code | AZ |
|---|---|
| Routes | 184 |
| Top route | Rome Fiumicino to Palermo Punta Raisi |
| Airports served | 69 |
| Top airport | Rome Fiumicino |
Recent reviews
Traveler rating
36
8
11
22
0
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2.0
There's no room for legs. The most uncomfortable flight of my life. I will never fly with ITA ever again... I will rather take a train to Rome
review from
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10.0
They need to improve the entertainment system for long flights.
review from
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4.0
The app to do the check in (or the website) didn’t work properly and it took many tries to be able to do the check in. For the return flight it was impossible to do so, so my husband and I ended up sitting separately because of it. Moreover, in the flight where we managed to do the check in (12h flight) we had to pay to select the seats we wanted (same category) which it’s the first time to happen to me in flights of the sort. With other airlines like british airways or klm we could always change seats for free as long as they where in the same price category. The flight attendants were kind of rude and whilst dotting with Italian passengers, they couldn’t be bothered with non Italian customers. The food was mediocre and the breakfast purely bread. I will try to avoid this airline in the future, very disappointed.
review from
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8.0
The checkin was VERY slow, apparently computers were down. We were very rushed to get to the gate despite getting to the airport 3 hrs early. The vegetarian meal was not good, pear purée which was like a baby food, and carrots, peas and rice with side of carrots, peas and potatoes. The staff was friendly. The bathrooms got messy fast, but not checked during the flight. The direct flight to Rome was a great option and that part we appreciated.
review from
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10.0
They should have Good entertaining system for a long flight.
review from
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2.0
All flights were delayed. They did not rebook us on an appropriate flight once all of the delays caused us to miss our flight to our final destination. Overall I would not use Kayak’s services again. The customer service from kayak was incredibly poor.
review from
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10.0
Awesome 😍😍😍
review from
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6.0
They could’ve at least gave complimentary Snack
review from
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10.0
It was an awesome flight
review from
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10.0
The crew were nice….
review from
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2.0
The entertainment nor the screens on the tv worked .. the toilet was broken and the seats were terribly small .. so disappointed and upset by this airline. To be 8 hours on a plane without entertainment is unforgivable
review from
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8.0
Interesting airline. Didn’t call group numbers, last plane to leave Rome, so waited for passengers to transfer from another plane. Flight attendants were somewhat unhappy and were not as pleasant to travelers….
review from
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6.0
TV were not working good. Vegetarian food was severed as vegan.
review from
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2.0
Again, not Delta or Ita's fault, but the flight did not happen for me due to ChatDeal's inability or unwillingness to communicate changes. Please do not book with them.
review from
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2.0
This poor rating should not reflect on Delta/Ita at all but rather on Kayak's partner ChatDeal. Do not book with them; I did and regret it. They are unresponsive if anything goes wrong with a trip and will simply stonewall. You will have no recourse. Avoid.
review from
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10.0
easy and ontime, the only downside was TSA at JFK. extremely rude, in fact, it was not very busy that day, and 2 of the TSA agents were just making fools of themselves, yelling at passengers and treating them like cattle. Everyone was complaining about them but I think they were all afraid to confront them about their behaviour because they thought it would cause a delay. I do not care about any of that and I opened my mouth and told them there behavoiur was unprofessional and rediculous.
review from
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10.0
easy and ontime
review from
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8.0
Flight was fine , aircraft was old. Staff were good. On time
review from
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4.0
The air pilot couldn’t avoid the clouds and it was too much.
review from
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10.0
Excellent experience, the booking process and the flights were great. I know I have read some bad reviews about chatdeal, but my experience was just great.
review from
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10.0
Excellent experience! I booked through chat deal, and after I booked, I read some bad reviews.....I found that was not the case.....I had to change my ticket before the flight and customer service took care of the change with one phone call and even got me a refund, even though I did not buy travel insurance. The planes were on time an surprisingly comfortable. I just had a great experience throughout the whole process. I'll definitely use them again.
review from
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2.0
Delay delay and again delay
review from
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2.0
The worst flight in decades.
review from
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8.0
Good for the price.
review from
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8.0
Good fir the price.
review from
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10.0
The transfer from terminal 4 to terminal 1 was horrible at jfk taking buses and walking outside of the terminal and the TSA was horrible and slow
review from
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10.0
Food so so. Very professional staff
review from
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10.0
The return flight food was more than disappointing. After two weeks of fine Italian food the fare was only fit for prison.
review from
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8.0
The flight left 20 minutes late arrived about ten minutes lates. It took 30 minutes to revive our bags even though priority. The flight and crew were fantastic.
review from
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4.0
seats hard,poor food ,suspect it was an older plane
review from
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Flight status
ITA Airways route map
Top airports served by ITA Airways
- Rome Fiumicino Airport (FCO)
- Milan Linate Airport (LIN)
- Catania Fontanarossa Airport (CTA)
- Palermo Punta Raisi Airport (PMO)
- Cagliari Elmas Airport (CAG)
- Bari Palese Airport (BRI)
- Naples Airport (NAP)
- Paris Charles de Gaulle Airport (CDG)
- Brindisi Papola Casale Airport (BDS)
- Lamezia Terme Intl Airport (SUF)
- Turin Citta Di Torino Airport (TRN)
- Amsterdam Schiphol Airport (AMS)
- Brussels Bruxelles-National Airport (BRU)
- Reggio Calabria Tito Menniti Airport (REG)
- London Heathrow Airport (LHR)
ITA Airways contact information
- AZ IATA Code
- +39 06 85960 020 Call
- itaspa.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.