|Top route||Atlanta Hartsfield-Jackson to Orlando|
|Top airport||Atlanta Hartsfield-Jackson|
It was nonexistant. We got screwed out of 2 roundtrip tickets due to lack of communication from Delta and Skywest.
The Skywest crew in Cedar City (CDC) did not accept our luggage and said it was too large. They reported us as "No Show," which was completely FALSE. We were not informed of any restrictions beforehand as to luggage size and had no alternative other than return home to switch luggage. There were also road closures to the airport, requiring a detour that took much longer than the drive would normally be. We missed the flight from CDC to SLC; therefore, missed the connection from SLC to SEA. There was no refund nor compensation. Plus, the crew on ground were demanding and rude.
It was a 1-hour flight on a small plane, so no extras were included. (i.e. no flight attendants were serving snacks, no entertainment) none was expected.
In Salt Lake City the directions from the gate to the outside bus area to take passengers to the outside gate was unclear. There was no one in view from the entry of the ramp to the end of it. I tripped over the metal bumper and fell on my knees, causing cuts and bruises. Although my luggage falling made a loud noise, there was no response from anyone. I had placed a request for a wheelchair beforehand, also with no response from Delta.
Fantastic pilots! Great landing in a windy weather situation.
Too many people crowding the gate when it’s not their time to board
The flight attendants were happy!
Didn’t like hour delay for paperwork but pilots informed us we made up much time & would be only 20 min late
Crew couldn’t have been better. Bathrooms were especially clean. Plane was very clean. Everyone wore mask and felt safe. We had a plane switch due to a mechanical problem but it was only a 40 minutes delay and we were informed the whole time.
2hr delay. Other airlines were all flying out on time so maybe it was staff shortage? When we eventually took off, we went from Cancun to JFK in 3 hours. Fast once in the air.
in plane service was very poor, never got asked if I needed anything else. Also, I miss the days when during the boarding the gate agents would actually acknowledge your presence not only stand next to the machine.
The flight was on time. The snacks could be better
Flight was great even though it was delayed.
The check-in in Jamaica was a disaster
Even after posting extra for comfort +, the seats do not recline!
Great staff nice planes.
After a delay, the flight departed and it was a smooth flight. Good service from the flight crew and we arrived home nearly on time.
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Our flight attendants from SEA to DTW were really amazing. Our flight was delayed significantly which resulted in a near miss of our connecting flight to BOS. As it became apparent that we might actually make our flight they were very kind to relay calls to the departing gate to hold the plane as long as possible. What could have become a very frustrating overnight in the airport turned into a welcome final destination home.
TV didn’t work. No social distancing in the cabin.
The usual delays and of course our luggage never made it to our final destination.
The Wi-Fi was pretty average and difficult to access. Easy to sign in but getting anything to load was a whole other pain in the A—
The flight attendants gave very clear instructions to the folks whose carry-ons had to be loaded in with checked baggage.
Shelly gave us good service. Check in however was another story. Quite the disappointment actuslly
Delta cancelled flight due to weather, which turned out to be sunny. Then rebooked me on a 2 stop flight the next day. Now been on hold for 4 hours with them...
Delta 1st class was really good
Flight was canceled due to damaged aircraft
On board Delta flights, cabin baggage should not exceed 56x35x23cm. If your hand luggage is bigger, the Delta assistance team will most likely ask you to pay extra for checked luggage.
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