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It was nonexistant. We got screwed out of 2 roundtrip tickets due to lack of communication from Delta and Skywest.

The Skywest crew in Cedar City (CDC) did not accept our luggage and said it was too large. They reported us as "No Show," which was completely FALSE. We were not informed of any restrictions beforehand as to luggage size and had no alternative other than return home to switch luggage. There were also road closures to the airport, requiring a detour that took much longer than the drive would normally be. We missed the flight from CDC to SLC; therefore, missed the connection from SLC to SEA. There was no refund nor compensation. Plus, the crew on ground were demanding and rude.

2hr delay. Other airlines were all flying out on time so maybe it was staff shortage? When we eventually took off, we went from Cancun to JFK in 3 hours. Fast once in the air.

in plane service was very poor, never got asked if I needed anything else. Also, I miss the days when during the boarding the gate agents would actually acknowledge your presence not only stand next to the machine.

The check-in in Jamaica was a disaster

Even after posting extra for comfort +, the seats do not recline!

When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.

The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.

TV didn’t work. No social distancing in the cabin.

The usual delays and of course our luggage never made it to our final destination.

Delta cancelled flight due to weather, which turned out to be sunny. Then rebooked me on a 2 stop flight the next day. Now been on hold for 4 hours with them...

Flight was canceled due to damaged aircraft