|Top route||Brussels Bruxelles-National to Kastrup Copenhagen|
|Top airport||Brussels Bruxelles-National|
7 hour delay poorly handled by airline
Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional
The crew managed the covid guidelines very well in a friendly way. Wearing a mouthmask does not feell ok in a 2 hours flight. As long s people are sitting still, I would consider periods of taking it off all together, (keep it on up to departure and then again before landing. People moving shoud wear a mask.
Crew members were very helpful, friendly and dedicated. The flight was punctual and inside very clean.
Seat 5A could not lie flat!
There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
Pros: Everything was amazing
Cons: The process to travel
Pros: Absolutely nothing. Everything was piss poor.
Cons: Everything. First I wish my flight wasn’t canceled a d then received notice on the same day
Pros: The crew are doing amazing job and making sure we all stay safe.
Cons: What could have been better is us; the travelers/passengers. We need to follow every protocol and or precess or procedure put in place by our government and the airlines. United Airline is doing great job keeping us safe while we travel.
Pros: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)
Cons: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !
Pros: service in general
Cons: no covid separation at seats
Pros: Crew was very nice. Chocolates were very nice.
Cons: Come on guys for the price of the ticked you could have served us something more than a sandwich.
Pros: UP TO THE MARK I EXPECTED
Cons: A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE
Pros: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.
Cons: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.
Pros: It was wonderful
Cons: Best booking app ever
Pros: The crew was super nice and the seat was great
Cons: For the price i got the ticket i couldn't asked for more. Thanks a Million
Pros: I got there
Cons: My luggage did not
Pros: The seat was terrible
Cons: If I had gotten my luggage at the end of the flight
Pros: Curtious Crew Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep
Cons: The choices of movies
Pros: Early morning flight so left on time and arrived early. Staff excellent.
Cons: Seats are grim like most European carriers in coach...
Cons: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.
Pros: no remarks. everything fine for a short flight
Pros: Very efficient.
Cons: Better airflow in cabin, letting you know about meals before getting to plane.
The worst flight in 40 years of traveling
Cons: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.
Pros: Smooth flying so got some sleep
Cons: Clearer back-to-front boarding process
Pros: The crew reacted good to the change of plane
Cons: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience
On board Brussels Airlines flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Brussels Airlines assistance team will most likely ask you to pay extra for checked luggage.
Brussels Airlines offers direct flights to 94 cities in 41 different countries. Copenhagen, Brussels, and Berlin are the most popular cities covered by Brussels Airlines.
Brussels Airlines concentrates most of its flight operations in Brussels.
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