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7 hour delay poorly handled by airline

Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional

Seat 5A could not lie flat!

There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.

Pros: Absolutely nothing. Everything was piss poor.

Cons: Everything. First I wish my flight wasn’t canceled a d then received notice on the same day

Pros: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)

Cons: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !

Pros: service in general

Cons: no covid separation at seats

Pros: Crew was very nice. Chocolates were very nice.

Cons: Come on guys for the price of the ticked you could have served us something more than a sandwich.

Pros: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.

Cons: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.

Pros: I got there

Cons: My luggage did not

Pros: The seat was terrible

Cons: If I had gotten my luggage at the end of the flight

Arrogant crew

Cons: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.

Pros: Very efficient.

Cons: Better airflow in cabin, letting you know about meals before getting to plane.

The worst flight in 40 years of traveling

Pros: Nothing

Cons: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.

Pros: The crew reacted good to the change of plane

Cons: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience