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No nos dieron ni agua, ni nada. No había plataforma de entretenimiento. Los celulares no podían cargarse: no funcionaban los puertos USB Los asientos no se reclinan. Cada vez se mal en peor Avianca

No food, no room, no phone charging, no entertainment, no comfort, no staff to answer call buttons, terrible experience. I would give -stars if I could.

Boarding was a mess. 3 1/2 hour flight and they did not even give us a glass of water. The seats were hard as a rock and crammed even more then usual. No entertainment, no where to charge a phone and the seats did not recline at all. One couple entered the plane with 7 bags and the gate agents did nothing about it. Then they fumigated the plane while we were still on the flight. What a mess.

Awful 🤦🏻‍♂️

Avianca doesn’t even give you a glass of water

Comfort

See my comments about the same company flying from new your to Bogota. What changes: - The seats are reclineable - The entertaiment system is working: 10/20 options of movies. Never more I wil fly with Avianca

The worst company that I flown in the last 10 yeas !!! No services at all on board (I could see air-hostess only when bording and leaving the plane). Instead of some payed options in the menu to eat, there serve nothing (including water) on board, there is no food available. Only chocolates and soft drinks. The seats weren't reclineable. Entertenainment is not avaliable. What more to be worse? You need to pay to use blanket!!

Bad food service, you had to purchase drinks (soda, juice, etc). Options on the menu were limited and not all available. Limited number of restrooms compared to the airplane capacity.

Nothing and everything they charge more than to fly to Europe and from start to the end of the flight just bad . Bathroom is thirty the check in to the flight is very stressful because they are stupid and the seating on flight is very painful

Pessimoooooo! Pouquíssimo espaço entre os assentos Cadeiras que não reclina. Parece um voo local e nunca com um internacional. O pior voo internacional que já fiz.

Nada servido a bordo, nem água. Nenhum alimento disponível no cardápio. Só chocolates e soft drinks. 5:30 de voo!!! Falta organização ou não querem vender a bordo

Seat didn’t recline and they only offer water or coffee on a international flight

If you're paying for a flight ”all including " you think that at least Avianca is going to give you a peanut bag or a glass of water,but none of them. If they are going to charge everything,they must decrease their prices or they will lose clients... BTW, I could barely extend my legs,the flight was markedly uncomfortable...

Avianca is the worst airline in the Americas.

The check in staff is rude and impatient. There's no snacks or free drinks on this international flight. There's no media screens to watch films even if you pay for premium.

One of the few direct route from LHR to BOG but for a National Flag carrier the food and entertainment are poor. Food in particular is like bad airline food from 15 years ago! The toilet were disgusting by the morning also as no one bothered to clean and restock in the night plus the 2nd meal was utter chaos when they decide to serve within 1hr of landing...why oh why on a 10hr flight. BA next time for me thanks. I should say the crew were friendly and tried though.