Traveler reviews
Overall rating
6.9
Good
Based on 2,121 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.4
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Round-trip
Economy
Aeromexico information
| IATA Code | AM |
|---|---|
| Routes | 140 |
| Top route | Monterrey Gen Mariano Escobedo to Mexico City Benito Juarez |
| Airports served | 62 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveler rating
1473
650
518
725
13
Find reviews that mention:
flight attendants
connecting flight
flight was delayed
great flight
food was good
crew was great
great service
first class
customer service
worst airline
hour late
two hours
city airport
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6.0
Plane was super hit and ventilation system was not working well. I was actually happy it was frigid in Chicago when we landed because I was so overheated.
review from
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2.0
Delayed and rude
review from
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8.0
Boarding was a little delayed. Food was bad. Entertainment was good. Bring your own headphones. Seats we’re comfortable.
review from
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8.0
Headphones were terrible. Food was not great.
review from
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2.0
Delayed as always
review from
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2.0
50 minutes late….complicates all reservations made in advance..incredibly bad service
review from
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4.0
I never spect a very bad service from Aeromexico….that’s why they going on bankruptcy…to bad
review from
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8.0
There is no lounge for business class passengers in Puerto Vallarta Airport. The only food provided on board were packaged snacks and only one drink was provided during the flight. No headphones were provided to listen to the in flight entertainment. Our bags arrived after economy passengers and took half an hour to be delivered in Mexico City.
review from
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8.0
Their Premium class is lacking, Food is deplorable. What's the point of Sky Priority if your luggage isn't one of the first ones to come out? Aeromexico needs to step it up!
review from
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10.0
It’s more about the constant change of flight schedules that seem pretty off. Not kayaks fault.
review from
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8.0
Is a short fly, so they provide a bottle of water… which tasted “old”
review from
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8.0
There are few if any glutten free snack or meal choices.
review from
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8.0
There are few if any glutten free options for snacks or meals.
review from
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10.0
All good
review from
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6.0
Demorado
review from
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6.0
Aisle seat on a red eye flight was not good as traffic in aisle kept bumping into me disallowing me much sleep
review from
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6.0
No meal. No wifi
review from
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10.0
All good
review from
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10.0
Everything
review from
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8.0
Better snacks and full drinks on longer flights :)
review from
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8.0
Pretty comfortable flight! The only drawback was the flight was delayed in taking off.
review from
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8.0
Abordaje y como siempre la comida
review from
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4.0
The food was one of the worst. It was quite a small portion as well. I usually appreciate plane food but this was not one of those.
review from
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4.0
Rude on the phone, rude at counter, horrible food. Just awful
review from
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10.0
La atención. Todo excelente
review from
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10.0
Great Service, Easy pice no major issues and the flight was a smooth ride
review from
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10.0
The staff is always friends. The space in business is good. The food in business is a cold sandwich. Nothing to be excited about.
review from
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10.0
Staff always friendly and helpful. Seats in business are comfortable with good space. The food in business is a cold sandwich. Nothing to be excited about.
review from
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6.0
The boarding process is a mess, they put a lot of pressure on people to send carryons down the plane, but when you get to the cabin, there is plenty of space. Personnel isn't nice, both during boarding and on the plane. Pretty poor overall experience
review from
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2.0
Do not keep the confirmed conditions. The crew is not particularly kind. The food is poor. The boarding is poorly organized.
review from
Aeromexico FAQs
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Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Cancun Airport (CUN)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Los Angeles Airport (LAX)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- Puerto Vallarta Ordaz Airport (PVR)
- San José del Cabo Los Cabos Airport (SJD)
- Chicago O'Hare Intl Airport (ORD)
- San Francisco Airport (SFO)
- Chihuahua Fierro Villalobos Airport (CUU)
Aeromexico contact information
- AM IATA Code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.