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Pros: Newer plane

Cons: Staff didn’t say much. Was warm on board. And quite late

Cons: Arrived late.

Cons: Was late. Misses connecting flight

Pros: The seat was comfortable.

Cons: There was utter chaos at pre-boarding. The snack was tiny. A flight attendant was rude. My seat assignment was changed without my consent.

Pros: Easy boarding-good selection of entertainment

Cons: Absolutely deplorable meal in business class- a pathetic sandwich and small bag of nuts- shows Aeromexico is still not committed to improving their image

Cons: Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans.

Cons: boarding, we were told the flight was overbooked and we would have to wait for another flight

Cons: Terminal remota

Cons: left Houston more than 2 hours later, arrive in Mexico over 2 am

Pros: Online prompts for a flight I couldn't cancel.

Cons: Online prompts for a flight I couldn't cancel.

Cons: El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea.

Pros: Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business

Cons: Never use aermexico again or kayak

Cons: We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision.

Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO

Pros: No bueno

Cons: La comida

Cons: I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service.

Pros: Nithing

Cons: Seat assignment with ticket bought 10 days prior