Traveler reviews
Overall rating
6.9
Good
Based on 1,545 reviews
Boarding
6.9
Comfort
7.0
Crew
7.6
Entertainment
6.8
Food
6.3
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Round-trip
Travelers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Aeromexico information
| IATA Code | AM |
|---|---|
| Routes | 154 |
| Top route | Monterrey Gen Mariano Escobedo to Mexico City Benito Juarez |
| Airports served | 71 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveler rating
139
35
32
79
5
Find reviews that mention:
crew was great
connecting flight
flight attendants
flight was delayed
food was good
great flight
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8.0
Very helpful
Reviewed Dec 2023review from
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2.0
7 hours delay
Reviewed Dec 2023review from
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10.0
todo bien
Reviewed Dec 2023review from
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8.0
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
Reviewed Dec 2023review from
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10.0
All ok
Reviewed Dec 2023review from
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8.0
Meal was great. No on board entertainment.
Reviewed Nov 2023review from
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4.0
Business class was economy with a table in the middle seat. That is worse than economy. No food and no entertainment. Very poor representation.
Reviewed Nov 2023review from
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8.0
One of the most reliables aircompanies in Mexico
Reviewed Nov 2023review from
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8.0
Newer plane with large seats. No meal, but snacks were plentiful. Inflight entertainment was good but movies were dated.
Reviewed Nov 2023review from
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8.0
No space reserved for anyone who didn’t have underseat in front of them. Made it inconvenient to get the backs secured. No inflight entertainment in the 190. Bring your own! Food was excellent and we were surprised to get a full breakfast.
Reviewed Nov 2023review from
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2.0
RRemind me to never take this horrible airline
Reviewed Nov 2023review from
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2.0
Fl
Reviewed Nov 2023review from
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4.0
charging ports no work
Reviewed Oct 2023review from
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8.0
787 Dreamliner - first class - was good except meal
Reviewed Oct 2023review from
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8.0
Ok
Reviewed Sep 2023review from
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10.0
Aeromexico is good
Reviewed Jun 2023review from
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10.0
Very well
Reviewed Jun 2023review from
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10.0
Very good
Reviewed Jun 2023review from
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2.0
I like the plane , but i was 50 mts before my fly and they didn’t let me document my luggage, so they told my that I have to leave my luggage or buy an others tickets , because they didn’t want me to give me credit for the tickets I have so that is abuse from the company , and on the line it was 5 families with the same situation equal lime mine , I think they doing business with the tickets w people ,; Mexico has a bad working people, the rip money from turists, and is bad because give bad impression of the company that is aereomexico
Reviewed Jun 2023review from
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10.0
No everybody brings the proper equipment to enjoy the plane entertainment. Then I was not able to enjoy it.
Reviewed Jun 2023review from
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2.0
retrasos excesiviz
Reviewed Mar 2023review from
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6.0
We were sitting on the plane for half an hour before we arrived at the gate after landing. We had to wait half an hour to collect our luggage.
Reviewed Mar 2023review from
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5.9
Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.
Reviewed Jun 2021review from
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10.0
Pros: I like the service ,the food in thos fliggt back. Excelent
Cons: Better rules for people who put the seat back while we eating ,some crewmembee could say somethingReviewed May 2021review from
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4.0
Cons: Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans.
Reviewed May 2021review from
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8.0
Cons: Nice flt, competent and diligent cabin crew. But at ck in they assessed a $20.25 carryon bag fee even though my reservation via Kayak said one carryon was included. (It was within their weight and size limits) Even with empty seats they assigned me the non reclining row that abuts the restrooms (noise, smells, etc.)
Reviewed May 2021review from
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2.0
Cons: boarding, we were told the flight was overbooked and we would have to wait for another flight
Reviewed May 2021review from
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6.0
Cons: Terminal remota
Reviewed May 2021review from
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2.0
Cons: left Houston more than 2 hours later, arrive in Mexico over 2 am
Reviewed May 2021review from
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8.0
Pros: Crew needs to smile more! :)
Cons: warm food!Reviewed May 2021review from
Aeromexico FAQs
What is Aeromexico's carry-on size allowance?
On board Aeromexico flights, cabin baggage should not exceed 55x40x25cm. If your hand luggage is bigger, the Aeromexico assistance team will most likely ask you to pay extra for checked luggage.
Where does Aeromexico fly to?
Aeromexico offers direct flights to 70 cities in 19 different countries. Mexico City, Monterrey, and Cancún are the most popular cities covered by Aeromexico.
What is Aeromexico’s primary hub?
Aeromexico concentrates most of its flight operations in Mexico City.
How does KAYAK find such low prices on Aeromexico flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Aeromexico.
Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Cancun Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Los Angeles Airport (LAX)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Puerto Vallarta Ordaz Airport (PVR)
- Chihuahua Fierro Villalobos Airport (CUU)
- Madrid Barajas Airport (MAD)
- Chicago O'Hare Intl Airport (ORD)
- Miami Airport (MIA)
Aeromexico contact information
- AM IATA Code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.