Traveler reviews
Overall rating
6.5
Good
Based on 420 reviews
Boarding
6.7
Comfort
6.9
Crew
7.2
Entertainment
6.4
Food
6.0
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Round-trip
Economy
Aeromexico information
| IATA Code | AM |
|---|---|
| Routes | 128 |
| Top route | Mexico City Benito Juarez to Monterrey Gen Mariano Escobedo |
| Airports served | 58 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveler rating
1453
646
515
719
13
Find reviews that mention:
flight attendants
connecting flight
flight was delayed
great flight
food was good
crew was great
great service
first class
customer service
worst airline
hour late
two hours
city airport
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10.0
I love Aeromexico crew is very professional ,food and entertainment excelent ,No free wifi is a down but not a big one and in overall great experience
review from
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8.0
need to update their movies selection for long haul flights!
review from
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10.0
Nice new plane 737-800 max with comfortable business class seats and space!
review from
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10.0
Great crew and food! need to update their entertainment system with more current movies choices especially with an 11 hour flight!!
review from
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6.0
KLM is serving the most bizarre food right now in these cold salad boxes for their short flights. I suppose vegans love them, but no anyone else!
review from
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2.0
Terrible customer service
review from
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8.0
Eliminate the use of mask during the fligth
review from
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10.0
Eliminate the use of mask during the fligth
review from
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10.0
My favourite airline.
review from
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2.0
Using an embraer 190 tiny plane that is regularly used for short flights (Aeromexico Connect) for a 3 hours flight from Orlando to Mexico is ridiculous. Extremely uncomfortable.
review from
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10.0
Lo único que no me gusto fue que me registraron mi maleta de mano y había lugar en el avión para mi maleta
review from
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6.0
Seat assignment was not available for early check with in 24 hours. This not acceptable.
review from
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10.0
Excellent flight
review from
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10.0
Good job. Thank You
review from
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6.0
Upon arrival at the Guadalajara airport, we waited for the luggage for more than 1 hour because "there was no staff available to transfer it to the band", all the passengers were very upset.
review from
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10.0
Aeromexico has an excellent service
review from
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2.0
Worst cabin crew I’ve experienced in 10+ years of vigorous international travel. Mexico City airport is a nightmare too. I’ll never fly through there or use A.M. ever again.
review from
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10.0
All good
review from
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6.0
The 2 seat exit row seats are much narrower than any other seat on the plane. I paid extra to be in an exit row and it was extremely uncomfortable.
review from
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8.0
Pudo haber más comida
review from
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4.0
No cool air while we boarded and waited to depart. Very hot on board
review from
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2.0
Everything could have been better. The customer service was horrible! My flight got delayed and that lead to domino effect of loosing reservations in my vacations.
review from
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8.0
I was stopped before going to the airplane as they hadn’t scanned my passport. Not the first time it happens but they normally do this before boarding begins, and I had scanned my passports through the app
review from
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2.0
flight canceled, after 6 hours waiting in the airport talking to very nasty untrained aeromexico people ... i had to stay teh night in mexico city and they put me in teh cheapest hotel ive slept in my life without A/C ... worst day of my life... DO NOT FLY AEROMEXICO!!!
review from
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2.0
Waited 3 hours for luggage b/c it cam out of the wrong carousel.
review from
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8.0
Only the seats were uncomfortable
review from
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10.0
👍
review from
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10.0
Easy
review from
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2.0
No signs for boarding, rude boarding staff.
review from
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8.0
SLC was bad to much chaos with TSA
review from
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Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Cancun Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Puerto Vallarta Ordaz Airport (PVR)
- Los Angeles Airport (LAX)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Chihuahua Fierro Villalobos Airport (CUU)
- San José del Cabo Los Cabos Airport (SJD)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- San Francisco Airport (SFO)
- Houston George Bush Intcntl Airport (IAH)
Aeromexico contact information
- AM IATA Code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.