Pros: The DTW agent was friendly but seemed to have too much going on - understaffed, and really tried to please everyone. The chosen car, a Ford Fiesta, was clean, a perfect size to maneuver and comfortable.
Cons: Transit from DTW to pick up location was confusing because multiple Car Rentals had been combined. The paperwork did not match what I reserved/paid online. Drop off at MSP drop-off was confusing as no one was directing people on what to do. Customers just stood around and stared at each other asking each other what to do. Finally someone with a handheld computer said just leave the keys in the car after being asked. I still do not know what my final charge will be and have received no paper work or emails finalizing the transaction. MSP seemed totally unstaffed and not monitored by employees.
Cons: The Staff was friendly but I booked a Premium car and asked for satellite radio. It was supposed to be a Buick Regal or "similar". On what planet does a Toyota Camry compare to a luxury car and it didn't have satellite radio. The brakes needed work and I didn't feel that safe driving it. When you braked the rotors jerked. The engine hesitated. Maybe that's how Toyotas are?
Pros: Very easy to pick up / drop off vehicle. Suburban was super clean. Loved that SUV
Cons: Oil should have been changed before given the vehicle. Oil life was 16% when I turned it in it was 0.
Pros: Staff friendly and helpful, pick was okay.
Cons: It could have been cleaner especially with the pandemic going on.
Pros: Friendly staff and very smooth process.
Cons: The only thing I don’t like is they don’t do a vehicle walk around with you to check for existing damage. My car didn’t have any but I would prefer if it was documented.
Pros: Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!
Cons: 1) They should not sneak in various extra packages (such as “basic”, “extra”, etc). I expect to pay only what I got at booking. I made my mind about the extras at the time of booking. 2) I could not resolved the issue at the counter because the manager was not there and did not show up for 15 minutes. I had to leave to catch my flight
Pros: Very friendly and professional staff! Both at the counter and at the gate!
Pros: I was overcharged when I picked up. It was supposed to be a specific amount at pick up but they charged me a little more. Misleading.
Pros: 2019 Camry was a great car.
Cons: $13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.
Cons: Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.
Pros: The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.
Cons: The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Thrifty in Detroit.
Thrifty has 1 rental location in Detroit. Take a look at our Thrifty rental location map to find the best rental cars near you.