Pros: The people were great from start to finish!
Cons: The car clearly had not been thoroughly cleaned and in the age of COVID-19 that was unsettling.
Pros: It was a smooth drop off and pick up.
Cons: Nothing. Everything was great!
Pros: When I made my reservation it would not allow me to put the correct time of pick up and drop off, so my reservation said 12:00 for both. My flight did not land till 3:30pm and I forgot to call to ensure that my reservation would not cancel. My reservation was still in tacked and the customer service agent was very patient and helpful.
Cons: It was very busy at the time that I arrived. The valet's (I believe the agent called them), were literally washing cars to bring out for customers. The system that was in place for busy times I could tell worked efficiently if all team players were on board, but there seemed to be a small disconnect at the door as those attendants called for cars. I was ignored for a period of time and had to ask what do I do. The drivers where awesome and quick. It was too cold to wait as long as I did, but I felt like if I went back into the building they would forget about me. Other than that it was fine.
Pros: they ended up not charging , they did have a premium car avaiable when we got there. the car looked like it was attach there what appeared at scratches first look ended up car was just not cleaned proper (something sticky) i sanitized car myself. this was my worst experience ever. I did not have to pay for the car but it still was an inconvenience. for my dog, luggage and the fact it was dirty I had to park at hotel.
Cons: Not rented car you didn't have on lot.
Pros: Staff was friendly and efficient. Car was clean. Pick up and drop off was quick and easy. Shuttle service was prompt.
Pros: Easy check in/ easy check out.
Cons: better rates
Pros: Very easy, a little pricey.
Pros: The car was okay and free upgrade.
Cons: Cleaned the vehicle better. Vehicle smelled like marijuana.
Pros: Staff was great. Car was excellent.
Cons: Road Directions for the return weren't very easy to follow (incorrect).
Cons: Get the car I ordered. Clean better
Cons: Disorganized pick up. Once through that I was given the choice of several vehicles. All had a very strong smell of cigarette smoke.
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Alamo in Detroit.
Alamo has 1 rental location in Detroit. Take a look at our Alamo rental location map to find the best rental cars near you.