Pros: Staff was friendly and helpful. Upgraded the vehicle (with a charge) to make our trip the best it could be. Vehicle was brand new (3 miles on it when I drove it off the lot), clean, and had a full tank of gas.
Cons: The rental counter was short staffed (1 person working the main counter, 1 person working the "Gold" counter) with several people standing in line. I arrived at 3:05 for a 3:00 pick-up and didn't get out the door until almost 4. Service was great, once I got to an agent.
Pros: The staff at the front desk were very pleasant, the car was clean.
Cons: The check-in process was redundant with the attendant at the exit gate doing much of what the person at the front desk did just minutes before.
Pros: Easiest car rental I’ve ever experienced.
Cons: Nothing: it was perfect, thank you.
Pros: I had to delay my travel plans due to concerns related to coronavirus, so did not show up to get my rental, but I did not get any refund on my rental when I tried to cancel online.
Cons: Provide refund for rental, when travel plans changed.
Pros: Very difficult pick up. Poor service and car selection.
Cons: Better representation of luxury cars. I was assigned a compact car.
Cons: Make sure you have a clean car the car was filthy it smelled like smoke and I don't smoke just very unhappy with this car service
Cons: Tires with tread for winter roads in Michigan would be nice.
Pros: Staff was easy but I faced lot of issue with the car. First I was assigned a car which had an issue ( the car registration and number plate didn't match . To be honest, how is that even possible ? ). I was then asked to park the car and a new smaller car was assigned to me which was not clean inside. There were dirty chips particles and smug on the seats . I was getting late so had to take the car and start my journey . Then , on my way it was snowing and there was no wiper fluid in the car. I had to buy it and then refill it in my way. I am very disappointed with he experience.
Cons: I chose the manager surprise deal and of course I got the smallest car on the lot was a little bit dizzy every time I do the service before always got a great deal for the money
Pros: Drop off was easy.
Cons: Customer service and availability. I made a reservation for a mid-size car weeks in advance only to receive a compact car at pick-up because there were no mid-size vehicles available. I also did not receive any discount for the smaller car and long wait of 2 hours at pick-up.
Pros: yes, The drop off and pickup was very easy and the employees were very good.
Pros: Drop off was good. I was overcharged
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Hertz in Detroit.
Hertz has 2 rental locations in Detroit. Take a look at our Hertz rental location map to find the best rental cars near you.