Pros: The staff was helpful.
Cons: The size of the car was smaller than what I reserved and the car was damaged when I picked it up.
Pros: We decided to stay an extra day and they were so accommodating.
Cons: It had a few dents but you were great!
Pros: The customer service was great!
Cons: The rental car was filthy.
Cons: I already explained this - I booked the rental car with a flight to DTW, and instead they gave me a car at the downtown detroit location. They said I could actually rent from the airport location if I would simply pay double the amount that was quoted. I ended up walking to another rental company.
Pros: staff was courteous
Cons: I rented the car and selected "DTW" as the location. When I arrived they said I had actually booked the car at the downtown location. They said that they could give me the same car but for double the price. Since I had a one-year-old with me (and the rest of the family) I couldn't take an Uber, so I ended up walking to another car rental company and renting for them. The overall cost was ~$200 higher, though cheaper than what Enterprise offered. It should be made much clearer to people that when they book a flight to Detroit, the rental car should be at the airport location only.
Pros: Enterprise really changed my expectations for the entire brand. The pickup was great. Staff were super friendly and helpful. Picking a car with the rep was easy and felt better than "stall A-9" -style service. This will really make Enterprise a more appealing option everytime I rent a car. Thanks!
Pros: Staff was helpful
Cons: Don’t give us a car that has a check engine light on.
Cons: If the deposit amount wasn’t so high
Pros: Very friendly and professional stuff. Super easy pick up and drop off.
Cons: Everything was awesome.
Pros: Staff was awesome
Pros: very organized and friendly staff....had us on the road very quickly.
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Enterprise in Detroit.
Enterprise has 4 rental locations in Detroit. Take a look at our Enterprise rental location map to find the best rental cars near you.