Book Thrifty car rentals in Burbank

Reviews for Thrifty in Burbank

Recent reviews

Traveler rating

Wonderful

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Very good

1

Good

1

Okay

1

Fair

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Mediocre

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Poor

3

6.0

The rental staff- on pick-up and return- could not have been nicer. But, I reserved a small-sized SUV and was given a Kia Forte with 46,000 miles that had been smoked in heavily during a prior rental. I literally drove with the sunroof open the entire time I had the car to clear the air. I wouldn’t have mentioned this here if the couple in front of me on pick-up night- clearly walk-up customers- were given a new model red mini SUV, then I was told “You can take the small car over there or wait for a long time.” Bigger-picture, it is hard for me to understand how your company brings so much business to these rental car companies, yet we are treated as second-class renters. Thanks!Reviewed Oct 7 2023

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4.0

Cons:My main complaint is with the billing process. It was written in my confirmation that "Thrify charged the total cost of this reservation ($85.25) to your credit card today." However, when I picked up the car I was charged an additional $21.17 in miscellaneous services charges and taxes. I have rented cars and purchased flights through Kayak for many years and have never before experienced this "bait and switch" technique. I don't know if this scam was the fault of Kayak, Thrifty or CarRentals.com but suffice to say, I won't be using any of these companies again. If I can't trust you to quote me a fair price, then we can't do business with each other.Reviewed Apr 18 2021

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4.0

Pros:Good price, easy drop offCons:the car they gave me had large scratches in the paint. They offered to upgrade for an 80% price increaseReviewed Jan 20 2021

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8.4

Cons:The outside of the car was dirty.Reviewed Feb 19 2020

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10.0

Pros:easy pick up and drop offCons:pricingReviewed Jan 28 2020

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10.0

Pros:Friendly staff, great service.Cons:nothingReviewed Jan 25 2020

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10.0

Pros:Sales associate very knowledgable and very helpfulReviewed Nov 5 2018

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8.8

Pros:Very easy quick pickup with very minimal discussion of insurance and not much paperwork.Cons:Car seemed to be having a minor mechanical problem- it shuddered a bit. Had 33,000 miles on it. It didn't cause any problems for me though.Reviewed Oct 31 2017

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2.0

Cons:Horrible everything. Never rent from Thrifty again.Reviewed Oct 9 2017

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2.0

Cons:My rental was not available and the lady that is inside that small booth said that even if you made a reservation it didn't assure you the vehicle to be available!!!!!! I mean seriously???? Months in advanced and had to get something else last minute Thanks a lot Thrifty and Kayak you guys got us stuck at the AirportReviewed Aug 5 2017

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2.0

Poor ServiceCons:We made our reservation months in advance, when we arrived they had no vehicle for us. None, waited for over 2 hours so they can figure out if they could obtain a car from another co. terrible terrible service!Reviewed Aug 1 2017

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9.2

Pros:EASY, EASY, EASY.... Found the deal, made the reservation. Free cancelation. Didn't have to pay up front and the PRICE WAS EXCELLENT. Car performed as it was required and got great gas mileage. I'll use this service again and again.Cons:Of course, one cannot change their pick up or drop off times without HUGE increases but .... that won't stop me from renting again.Reviewed Jul 25 2017

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• What is the most popular rental car from Thrifty in Burbank?

  Standard (Mitsubishi Outlander or similar) is the most frequently booked rental car type from Thrifty in Burbank.

• How many car rental locations does Thrifty have in Burbank?

  Thrifty has 1 rental location in Burbank. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes