Staff at the desk looks sad no smile, I booked for child seat when I asked where is the child seat the person at the airport location (parking) told me to get it from their storage instead of assisting me. Storage was dark and child seat on top of each other I needed to dig for it. The car interior was clean but the outside especially the wind shield is dirty. I got upgraded because the type of vehicle I book is not available for same rate is something positive.
Budget did not provide me with a convertible as booked and paid over $160 per day and after making me wait for one hour gave me a SUV. They could not predict any wait time, this seems like a scam. The SUV had 3/4 gas when given and I was charged $55 for not filling uopp to full since I topped off to 3/4. Luckily the attendant waived off $50 but I still ended up paying $5 gas fine when I returned the SUV as got at 3/4 gas tank. Overall a scam to wait one hour, not get my convertible and get charged for it and extra.
Bad. At car pickup, had to follow up with girl 2x before we got our car. Seems like car was actually ready when we asked the second time, not sure why she didn’t tell us and made us wait. At car drop off in lax, didn’t know location changed. GPS sent us to wrong location. Guy at check in should’ve given us heads up since he knew we were dropping off at lax. And at lax, old signs still point to old location
First car I was given was dusty and has a lot of watermarks. When driving it feel right. The stereo will be playing but the screen was completely black. Switched the car but the new car keys had an issue with the battery. Car would not read it and was hard to turn on car.
Keeping my car instead of it being taken would have been ideal. I appreciate not using this service! Thanks
The rental counter was closed, as it seems it always is at SNA. We had to go down to the basement to the subterranean office in the parking lot. Out wait was not long at all. The car we were given had not been washed. Thankfully the interior was reasonably clean.
