Pros: Very friendly staff
Cons: I ordered a Cadillac or similar and was offered a Volvo SUV which is not my style. I ordered a luxury car. I was then offered a compact sports sedan, which ended up being a BMW 3 series. It was nice but I am a big person and do not like SUVs and order luxury cars for the very large size and extra room. The BMW 3 series is a very nice car but much smaller inside than the Cadillac or Lincoln I'm usually ordering. I did not receive the car class size I ordered. I was not unhappy but the experience was not great either.
Pros: Staff was friendly and helpful
Pros: Staff was very nice and the process was quick.
Cons: if you need a 4x4 truck don't just get a premium truck. The "premium" truck i got was the most basic thing I have ever driven.
Pros: super easy, nice and friendly staff
Cons: Truck had some soda stuck to vents. Other than that it was all good...
Pros: The Burbank Enterprise staff was excellent, hands down, most pleasant rental experience I have ever had.
Pros: The car was new, clean , comfortable and smooth. The Staff at the pickup location was very friendly and provided us different options to choose our favorite car. He was professional, attentive and friendly.
Cons: The price could have been more customers pockets friendly. They should extend pickup and drop off service for all future customers.
Cons: I arrived with one person being assisted at the counter and two reps behind the counter. I was told I would have to wait by rep #2 (not helping a customer) in order for him to help someone outside with an appointment (I had an appointment and person rep #2 helped arrived after I did). The representative who helped was nice and friendly for sure yet could have been much more efficient, had better training, and could have been better at explaining the charges and costs associated with my rental. Also, when this rep provided an inspection of the vehicle, I was not assured by the scratches and marks evident on the front bumper and back bumpers, as the rep did not have me sign anything demonstrating these marks/scratches were there prior to my renting the vehicle...perhaps all of this was due to sub standard training, I'm not sure. It was a below average experience. I left concerned of the costs and scratches/marks on the vehicle which were there prior.
Pros: Slow,took half hour to get my car
Cons: faster service, drop off was great.
Pros: My confirmation number could not be looked up by enterprise and I got there. I basically had to fight for my car at the stated price I thought I was getting.
Cons: Communication between you and enterprise.
Cons: Horrendous wait — even though there were only a few customers. Getting the car too as long as our flight!
Pros: Friendly staff when we finally arrived to correct Enterprise location. It did save us money, but was a hassle we weren't prepared for.
Cons: When I called Enterprise to confirm the car reservation, I asked about pickup, since this was not the airport location. I was told it was 3.6 miles from airport and there would be a free shuttle to pick us up. Turned out to NOT be true, and almost 8 mile Lyft ride to get there.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Enterprise in Burbank.
Enterprise has 2 rental locations in Burbank. Take a look at our Enterprise rental location map to find the best rental cars near you.