Pros: Pick up was easy
Cons: The car was dirty. ( insides were covered in dust and had a horrible musty smell) I needed to extend the length of the rental, but the automated phone line kept hanging up or disconnecting. I called the local office and they tried to charge me a completely different amount. I went to the office to show my receipt and he looked it up and said it was a computer malfunction. I then had to wait nearly 40 minutes to get my car. I will consider looking for other rental companies next time.
Pros: The staff was efficient and knowledgeable. When I returned the car I dropped off the keys and was in an out which was helpful.
Cons: Nothing I was in and out actually got an upgraded car For the price of the economy car I had reserved which was an unexpected and great surprise!
Pros: staff was friendly drop off easy
Pros: sign in person was friendly and professional
Cons: instruction from the return staff, only one person working and little communication given, but it worked okay
Pros: Pick up service was fantastic and very professional. Vehicle was clean.
Cons: Quite a walk for those that aren't physically abled.
I put LAX as the starting location and Kayak changed it to Burbank.
Cons: I put LAX as the starting location and Kayak changed it to Burbank so I did not get my deal. I paid double. Also Budget did not tell me this, the price came up double and I had to ask why. Terrible customer service. I feel bait and switched! I'm very unhappy with this.
Cons: I did not like looking for a car that wasn't there in the pouring rain three seperate times because they didn't assign me a car that was on the lot. I didn't like people who walked away and did not help, unless helping means confirming that a Kia is not a Chevy and a Jaguar in not a Hyundai. Thanks to the man who just got me a car and changed my reservation.
Cons: Wait to pick up took a long time
Faulty Car Rentals
Cons: Sent me out with a car that had an improperly mounted tire. Purchased insurance through KAYAK. Budget says I never purchased coverage and now I'm on the hook for roadside assistance for a tire I did not even pop. Worst customer service ever!
Pros: Everything was super easy! Car was super clean on the inside. Staff was super friendly!
Pros: Excellent vehicle and customer service!
Cons: They wouldn't add our AARP discount at the counter when others do even if I didn't book through the aarp website..
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Budget in Burbank.
Budget has 2 rental locations in Burbank. Take a look at our Budget rental location map to find the best rental cars near you.