We were expecting a Mazda compact but were given a Chevy Malibu, but that turned out to be ok.Reviewed Aug 27 2024
review from
2.0
Your website is messed up and myself and another customer in front of me both found out our rentals were from the town location not the airport despite our reservation saying otherwise when we made it.Reviewed Oct 15 2023
review from
10.0
Quick and efficient communication concerning pick up and return of car. Will use again.Reviewed Oct 12 2022
review from
10.0
This was the easiest car rental experience that I have ever had. The personnel in Eugene, Oregon were extremely helpful and very friendly and pleasant. I will definitely rent from this company again.Reviewed Jan 3 2022
review from
2.0
Called me morning of my reservation to tell me they had no cars. Really screwed me.Reviewed Dec 29 2021
review from
2.0
Upon arrival, found out my request for car pick up at the airport had been changed to another location. Hertz staff was completely unhelpful. Told me to call the other store. Coming internationally, didn’t have a phone that could call locally. Found a cab on my own to head to another location. $35 and an hour and a half later, finally arrived to the other Hertz location. (Remember I just got off a very long flight from overseas!) although the staff was very helpful, I had to pay extra to be able to drop the car at the airport upon drop off. I was offered a, “Im so sorry, when the airport is out of cars, they do this!” Very disappointing and made my trip exhausting. But most of all disappointed in the attitude and unwillingness to offer any help from the airport Hertz staff.Reviewed Nov 14 2021
review from
10.0
Renting a car away from the airport was more affordable. After returning the rental car, they were helpful in finding me a taxi to get to the airport.Reviewed Oct 20 2021
review from
6.0
Pros:Got the car pretty quickly once I got there. The gentleman was polite and kind.Cons:I was not aware that the car would not be available at the Hertz in the airport. This was nowhere to be found in the paperwork. I had to take an Uber to a Hertz 7 miles out and return the car there too, so I paid about $50 in addition to the rental cost. The car I was given was a minivan, not a sedan as agreed. We were told that's all they had. It was unwashed and had a missing hub cap top.Reviewed Mar 23 2021
review from
8.0
Pros:Staff was friendly and helpful.Cons:The insurance coverage was too high and expensive.Reviewed Dec 7 2020
review from
2.0
Pros:NothingCons:They closed early and didn't notify me so I didn't get my rental carReviewed Sep 14 2020
review from
2.0
Cons:The Hertz staff said there was no car for me when I showed up. I was polite and asked if there was anything that could be done, as I clearly had the reservation. They said no and didn’t offer any assistance of any kind. I was very surprised and disappointed.Reviewed Jul 5 2020
review from
8.4
Pros:The car was new, and clean, and the staff was great to work with!Cons:I had not realized just how terrible the gas mileage on a Jeep was- we ended up spending a LOT more on gas than our previous trip to Oregon, despite actually driving less...Reviewed Nov 19 2019