Pros: It was a very quick process to pick up the car at the airport in Eugene. Probably the fastest experience I’ve had with her to yet. It must’ve been my timing but there was nobody else in line and I walked right up and we were done in a very quick amount of time.
Cons: The interior and exterior windows were only wiped haphazardly. It was clear the exterior of the car has been washed, but all the water drops that had been left on the windows produced a film that Made it hard for me to see in the bright sunshine late afternoon.I had to go to the nearest gas station and completely clean the interior and exterior windows myself. The interior windows were so covered in haze that I was concerned for my safety. I went to the nearest gas station and re-cleaned them properly.
Cons: Car smelled of smoke
Cons: They closed early and didn't notify me so I didn't get my rental car
Pros: Fast and efficient service. Friendly staff.
Cons: If Trump had lost in 2016
Pros: Staff VERY friendly and helpful. Drop off super easy. Car was great.
Cons: Nothing at all. Best experience i've ever had renting a car.
Pros: Pick up went great! Stuff on site could not have been more helpful
Cons: I had a reservation to drop this car off after driving 10+ hours to SF and when I arrive the location (and all others within city limits) closed at 5pm.... I was told by the attendant I had until 11pm to drop the car off but I guess that was a lie
Cons: The Hertz staff said there was no car for me when I showed up. I was polite and asked if there was anything that could be done, as I clearly had the reservation. They said no and didn’t offer any assistance of any kind. I was very surprised and disappointed.
Cons: Be considerate and flex le with reservation changes its a bunch of i ternary policies n procedure that do not account for customer satisfaction
..I reserved 2 trips with different drop off location..later found out because my flight changed I just wanted to return rental to same location..
Pros: The car was new, and clean, and the staff was great to work with!
Cons: I had not realized just how terrible the gas mileage on a Jeep was- we ended up spending a LOT more on gas than our previous trip to Oregon, despite actually driving less...
Pros: Car was not available at time promised, this cost me additional time & $. I spoke to Hertz three times in the am and eventually took a cab when the car when arrived. The manager who i had spoken to that morning didn't have my reservation and was a condescending. Nothing offered for the incoveinence.
Cons: Respectful service
Pros: Staff was friendly and helpful.
Cons: They waited until entire transaction was complete and then one of the staff ran out back to clean and wash car, I waited 20 minutes. Why not wash cars when they are returned? This was the only downturn to the rental experience
Cons: ...WiFi hotspot password was not provided for us to use...vehicle internal road noise inhibits conversation...drives like it has no power steering...engine sometimes shuts off (by design)when stopped at signals...music volume arbitrarily lowers...recurring display message about keeping eyes on road.
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