10.0 ExcellentJul 25 2019
Cons: Crystal the manager was terrific so it couldn’t have been too much better. She fixed a computer glitch that showed me bringing in the car with less miles than when I picked it up.
2.0 MediocreJun 25 2019
Pros: Horrible customer service. Nothing to like.Cons: Reserved and received a confirmation number. Paid an uber to get us to the pickup location only to have a very rude young lady say they dont honor reservations made in the last 24 hours. Completely bad attitude, unapologetic for our wasted time and money and no real explanation given for any of it.
9.2 ExcellentJun 16 2019
Pros: The staff was really friendly and politeCons: I wish I had received a larger car, since I'm tall.
10.0 ExcellentJan 17 2018
Efficient & FriendlyPros: Well prepared staff made pick-up a pleasant experience. I was in and out quickly. Drop-off and billing was equally easy and efficient. High marks!Cons: Pick-up location was further from downtown Eugene than I liked.
4.0 OkaySep 20 2017
Management problemsPros: We got upgraded to a kia Sorento. We really enjoyed the vehicle, very comfortable, good gas milage.Cons: The vehicle was not on-site when we arrived; they had to go get it. The price we paid was not the price stated when we made the reservation on-line. When we pointed out the discrepancy, the agent said she would figure it out and call us after we were on our way. She did not do this at any time. The vehicle was not clean when we when it was rented to us, outside or inside. Finally, several other people were in the place when were were waiting for our vehicle; two left in quite a huff. One said that their whole trip was ruined and the other said that they did not live up to what was promised or agreed to. Someone ended up picking her up rather than in a rental.
2.0 MediocreJun 11 2017
Would not take credit card/debit cardPros: Saved myself almost 300 dollars.Cons: The fact wife did not have a car to use while on her visit.
2.0 MediocreMay 2 2017
Pros: NothingCons: Website kept giving an error message so after 3 times entering my credit card details, I gave up. Called the local number, no one took the call. Rented from another company.
10.0 ExcellentMar 6 2017
Easy and fast!Pros: I walked right up, no line. They had all my paperwork. Car was waiting in good condition. I was off the plane and in my car driving away in less than 15 mins. It's a small airport but the service was cheerful and good.
10.0 ExcellentJan 31 2017
FordPros: Clean, sporty. Could have used someone telling me how to open the trunk, turn on lights.
10.0 ExcellentDec 22 2016
Great Car, Great service!Pros: Great Car...fast pickup. I was out the door within 5 minutes. The weather was horrible (sleet/ice) so getting in the car and out of town to head south was really important to me. The car (a Tahoe) was brand new and a great choice for this type of weather. I really loved that there was no drop fee on my one way trip to Medford. Staff at both locations were great and efficient. Highly recommend.