Guest reviews
Overall rating
8.3
Excellent
Based on 125 reviews
Cleanliness
8.6
Comfort
8.5
Pick-up/Drop-off
8.1
Value for money
8.2
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
32
8
8
2
7
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
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airport location
quick and easy
picked up the car
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9.6
Pros: The 6th Ave staff was very helpful at pickup. When I arrived to pickup a car, several other customers were there too. The staff kept working until after 5 to adequately take care of everyone. The staffer helping me gave me good advice on a full size upgrade as I'd reserved an economy car that wouldn't perform sufficiently in the mountains where I was headed. At dropoff, I accidentally went to the 11th Ave location. The fellow there was very agreeable about checking the Dodge Charger in for me, and it was so very quick.
review from
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4.8
Pros: The staff was very friendly and the drop-off process was quick and easy.
Cons: Pickup took 50 minutes. I had a confirmed booking for an economy car, but after a long wait, I received a mini-van. The van had a significant amount of dog hair in the rear seat, and only a quarter tank of gas.
review from
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4.8
Cons: There was no pick up after reserving a pick up
review from
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2.0
Cons: Told me they wouldn't do a pick-up or drop-off unless it was for an insurance claim. Ran my card for more than the agreed-upon amount causing it to be declined. Once I got that cleared up they said they can only run the card once per day. Asked if they can break a 20 so I can get change for the bus to go down to Avis, and they said they had no cash. Thanks for nothing
review from
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5.2
Pros: Drop-off couldn't have been better - quick and friendly staff.
Cons: Woman at pick-up was rude. Acted like every action was a burden. Car was dirty.
review from
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9.2
Cons: Damage to the passenger front hubcap was significant, but not noted. It took time to stand in line at Eugene and to have the damage documented so I wasn’t liable. Additionally a dedicated desk agent would have sped up the process
review from
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8.4
Pros: Everything was great, fast, and friendly. The kayak price beat there's massively.
Cons: It wasn't clear that the car would not be at the airport, but at a downtown location that was a $20 uber ride away because there was not shuttle. We got conflicting information about where we could drop off the car, and whether or not there would be an extra charge.
review from
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8.8
Pros: Yes
Cons: The cost has varied.
review from
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10.0
Pros: Fast, friendly, professional - as always
Cons: Enterprise is my favorite car rental agency.
review from
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8.4
Pros: yes
Cons: lower prices as per other companies. my fault for waiting. did not appreciate a phone call from the agency asking if all was good, during my trip. the staff was great though.
review from
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10.0
Pros: Customer service was great. Easy drop off.
review from
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3.6
Pros: airport counter lady was unhelpful and insinuated it was my fault the car was not at airport; offered no help in getting me to other Enterprise location other then "take a car or uber".
Cons: Rented car on line as we always do flying into Eugene and was informed at the desk that the car was not located at the airport; that my options were to rent there at DOUBLE the price; or rent a cab to go downtown to get a car there; no offers to help out in anyway. Wanted RAV got a Suburban - geesh
review from
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