Book Payless car rentals in Salt Lake City

Reviews for Payless in Salt Lake City

Recent reviews

Traveler rating

Wonderful

29

Very good

11

Good

7

Okay

10

Fair

2

Mediocre

0

Poor

42

Find reviews that mention:

get the cargreat price

car was cleangreat value

car availablecredit card

friendly staffeven though

said they wouldnever rent

customer service

2.0

Rude staff. Long waits. Rental was unclean and gas tank was only 3/4 full. 0/10 stars, would not recommend.Reviewed Jul 17 2024

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10.0

Luis at the rental counter was fantastic.Reviewed Jul 2 2024

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2.0

Low fuel light came in when on got on the freeway. Outside was filthy!Reviewed Jun 28 2024

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2.0

Two hour wait. One person at counter. Was unable to complete transaction. Will dispute charge with American Express assistanceReviewed Jun 14 2024

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1.9

I had a blowout on the freeway shortly after picking up the vehicle. Realized then they had rented me a car with no spare tire and I had to get towed at 10:30 at night. The next day they sent a tow truck to pick up the vehicle, but made me get my own ride to the airport to pick up a new rental. They did offer to pay for an Uber, but it was incredibly inconvenient. I had originally been told they would deliver me a new rental, but then they said they didn’t have the staff to do that. It literally took half a day to get all the arrangements in place and pick up the new car. After all that inconvenience, they only refunded me $120 from a two week rental. I will never, never, never, rent from Payless again.Reviewed Jun 23 2021

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2.0

Cons:My flight was delayed until 2.5 hrs after the rental office closed. I called and tried to change the pick up time until the next morning. They told me that was fine but to price would have to go up by almost double. When I asked why using the same car for less time would cost twice as much, he stated he could only do what the computer allowed. I asked to talk to the supervisor and he said sure and then it hung up. I found a different car rental for less money and a nicer car.Reviewed May 29 2021

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8.0

Pros:YesCons:More staff at check-in counter.Reviewed May 16 2021

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10.0

Pros:The check in and check out process was fast and efficient. The car was a good value.Cons:The ad said "Jeep or similar." I got a Mazda, but it was easy to drive.Reviewed May 5 2021

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10.0

Cons:car not clean - exteriorReviewed Apr 17 2021

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10.0

Cons:surprised that no one went with me to check out the car before driving off.Reviewed Apr 15 2021

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8.0

Pros:Drop off was good until I received my emailed receiptCons:When I received my email receipt, I saw that they had charged me for a full tank of gas, even though I had filled up just before I dropped off the vehicle. Not coolReviewed Mar 30 2021

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2.0

Cons:There was an hour-long line to pick up the car, so we walked out a d took an Uber instead.Reviewed Mar 23 2021

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More

• What is the most popular rental car from Payless in Salt Lake City?

  Luxury (Mercedes-Benz Sprinter or similar) is the most frequently booked rental car type from Payless in Salt Lake City.

• How many car rental locations does Payless have in Salt Lake City?

  Payless has 1 rental location in Salt Lake City. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes