Guest reviews
Overall rating
5.9
Okay
Based on 427 reviews
Cleanliness
6.3
Comfort
6.4
Pick-up/Drop-off
5.3
Value for money
5.8
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveler rating
59
44
53
45
99
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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3.6
Cons: there was no car available at the time I had reserved....neededcto wait one hour... iwent to Hertz and got a car right away
review from
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4.8
Cons: They did not have the class of car we reserved available. We needed a large car because we had a LOT of luggage. We were told that we could have one size larger, but that we would have to pay the difference in cost. We explained that any time this has happened (and it has happened quite a few times), we were always given the upgrade free of charge. But Budget refused. We had no choice but to take the larger car and pay extra for it. It was extremely disappointing.
review from
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2.0
Pros: Nothing! they refused to rent me a car. My drivers license recently expired. Having a super res # with them meant nothing. Avis rented me a mid size SUV for less money with out any issues.
Cons: A little understanding during the pandemic was met with a firm NO
review from
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6.4
Pros: Good staff, good drop off. Car was dirty on pickup
Cons: Car was dirty on pickup. Lots of bugs on Window and Car
review from
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10.0
Pros: Their counter rep (Michelle) was amazing! She listened to my situation and took the time to make sure I was taken care of. I will work with her again in a heartbeat.
Cons: More personnel. Michelle was the only person manning the counter and even though she did an amazing job with it she shouldn't have had to.
review from
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10.0
Pros: The price was awesome and the service was top notch at both pick up and drop off. We had reserved a mini-van but when we arrived there were none available. A four door pickup was provided instead at the same price. Thank you!
Cons: It was a great experience.
review from
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10.0
Pros: Staff was great and good car.
Cons: nothing
review from
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2.0
Pros: Did not have vehicle that was purchased.
Cons: Having the vehicle that was purchased.
review from
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2.0
Pros: Nothing
Cons: Everything. You only had one person working the counter vs everyone of your competitors having 2-3 people working. The line was over a hour. You ran out of cars. Horrible experience and never rending from budget again
review from
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4.0
Cons: Had to wait 45 min for a car to become available. Don’t understand why I had a reservation. Disappointing. Won’t use them again
review from
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6.4
Pros: drop off easy
Cons: I booked a ford escape (or similar SUV). When I got to desk I was told no AWD vehicles in this class were available and to get an AWD vehicle I would have to go to a higher class and pay more. I argued that it should be given to me for the same price but was not no. I ultimately paid more for larger SUV.
review from
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2.0
Pros: Nothing. Absolute worst rental experience of my life.
Cons: Everything. A reservation has ZERO meaning with your company. The vehicle we reserved was not there and the available options did not meet our requirements. Staff was rude, and we ended up renting the vehicle we needed from another company for an additional $700 over our "reservation" price. We will never deal with "Budget" again.
review from
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Where can I find Budget car rentals in Salt Lake City?
Top tips for renting a car from Budget in Salt Lake City
- Supplier Choice rental cars from Budget in Salt Lake City are around 52% cheaper than other car types, on average