Book Dollar car rentals in Salt Lake City

Reviews for Dollar in Salt Lake City

Recent reviews

Traveler rating

Wonderful

4

Very good

3

Good

0

Okay

3

Fair

2

Mediocre

0

Poor

24

2.0

Terrible. The customer service experience was awful I will not being using dollar ever again.Reviewed Mar 3 2024

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2.0

I reserved an “intermediate SUV” on Kayak, but Dollar (fulfilled by Thrifty?) only has a Compact/Intermediate SUV class—so naturally they provide a compact SUV.Reviewed Feb 7 2024

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2.0

Rental counter was closed when my flight arrived late (past midnight). I would expect a ‘major’ airport such as SLC would have coverage for later flights. With nobody available in-person and a typically frustrating phone call to a computer only, we had to stay the night nearby and rent my vehicle the next day. No change in rental costs, no acknowledgement of the hassle, simply “tough luck, you want the vehicle or not”.Reviewed Dec 23 2023

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4.0

Pros:PriceCons:Reservations give a company a pretty good idea of how busy they will be on any given day. We picked up our car on a Friday with a convention in town, why are they understaffed on a day like this? It took over an hour to get to my car. They might have made a profit that day, but I will think twice before going with Dollar/ Thrifty again.Reviewed May 12 2021

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10.0

Pros:Very easy pick up and drop off. Very smooth operation.Cons:I have no complains.Reviewed Apr 16 2021

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2.0

Pros:No Dollar staff at counter at time of pick up which was 10.30 am on a weekday. Had to wait over an hour in a long line to get a rental from another company and got charged 89 more dollars in charges.Reviewed Apr 9 2021

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2.0

Pros:The car was great and the drop off was easy.Cons:We initially paid about $360 for our rental and were told that we would pay $167 more once we picked up the rental. Instead we ended up paying $478. Also, there was no option online to check how much more it would be for people under 25.Reviewed Apr 3 2021

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10.0

Pros:Staff was AWESOME. Pickup and drop off were simple and quick.Cons:Both pickup and drop off were at different counters/spots than Dollar. Ended up picking up at the Thrifty counter and dropping off in the Hertz spots. Really just a minor inconvenience.Reviewed Mar 24 2021

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10.0

Pros:Easy pick up/drop offReviewed Mar 8 2021

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8.0

Pros:Drop off in Vegas was super easy and the attendant was super friendly and quick.Cons:Pick-up in Salt Lake was way to slow. Partly because of the first time renter asking a million questions at the pick-up window, and because they were under staffed.Reviewed Dec 26 2020

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9.6

Pros:Great car. Very clean. Amazing mileage.Cons:Very difficult to find drop-off point at the new terminal in SLC and it didn't appear to be staffed for about 15 minutes after we arrived.Reviewed Nov 8 2020

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6.0

Pros:Convenient pickup/dropoff location right by the terminal.Cons:Infotainment system kept crashing every 5-10 minutes when hooked up to bluetooth.Reviewed Sep 9 2020

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More

• What is the most popular rental car from Dollar in Salt Lake City?

  Economy (Class Economy Car or similar) is the most frequently booked rental car type from Dollar in Salt Lake City.

• How many car rental locations does Dollar have in Salt Lake City?

  Dollar has 2 rental locations in Salt Lake City. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes