Book NU Car car rentals in Los Angeles

Reviews for NU Car in Los Angeles

Recent reviews

Traveler rating

Wonderful

12

Very good

8

Good

0

Okay

5

Fair

1

Mediocre

0

Poor

54

10.0

A Car is a car. It was clean and nice. Pricing was normal. It was your people. Kind. Friendly. Considerate.Reviewed Mar 10 2024

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2.0

Process of getting shuttle etc is not clear. Also they ran out of cars for non prepaid reservations.Reviewed Feb 22 2024

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4.0

Stay open after 4:30 pm or clearly state that they close early, its not fully refundable and your screwed if your flight is delayed... Having a real customer service department instead of "AI" text back would be nice. I have rented there before and had great experience, before 4:30pm....Reviewed Jan 17 2024

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2.0

Bait and switch. Reservation was for $5 a day. NU car said I arrived late so had to pay an “upgrade” fee. Knew it was too good to be true.Reviewed Dec 17 2023

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4.0

Finding the pick up location at LAX was confusing. It is not where the other rental car pick shuttles are located. Once at the Westin, the line to check-in took forever and then I was rudely told they have no more cars in the class I reserved and blamed it on the third party vendors for over selling. I could either pay extra to get a car or they would cancel my reservation. The car was clean. The electronics in the car were a little sketchy. The car would connect and disconnect from apple car play constantly to the point where it was unsafe to use. Upon return I left my jacket in the car. I have called, texted, emailed. No response. Nu is impossible to get a hold of. Even when I had a question about pick up location and texted the number they suggested, 2 weeks later, still no response. I would never use this company again.Reviewed Nov 20 2023

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4.0

I liked the car and the quickness, friendliness, and easy of the workers in the garage who checked it out and in. The communications about how to get from airport to hotel were misleading and unhelpful. 1. Instructed to take shuttle from LAX to Westin hotel, I went to the "rental car shuttle" line outside the airport and waited well over a half hour while no NU Car shuttle came by. 2. Instructed by my printed rental confirmation to "call" an (818) # for assistance, I did. Got a recorded message that this number did not take call, only texts. 3. Text reply directed me (and at least a dozen other customers) to a different line to board a Metro bus that we could have been on much earlier. 4. Bus dropped us a remote lot to wait for a NU Car shuttle to hotel. Another long wait. 5. Two of the others with whom I was waiting (but not all of us) got a text that the pickup van or car was not working. 6. We all wound up hiking to the hotel. (relieved that none of us had more luggage than we could carry or tow, and that the weather was warm and dry)Reviewed Nov 20 2023

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10.0

I have zero complaints. Easy pick up. Car was great.Reviewed Nov 16 2023

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2.0

Better pick up service from the airport, had to take a transit but to a parking lot then be picked up by NU car rental van. They don't except phone calls for pick up it was all done through texting which was very slow. Had waived insurance but was added since I didn't have my insurance card for proof of coverage on rental. I didn't see that the insurance card was required in any of the documentation when we booked online. This added an extra $100.00 to our rental that we were not expecting. There were no places to park the vehicle when we returned it. We were not able to get in touch with anyone to get us a shuttle back to the airport. The hotel was kind enough to let us use their shuttle service to the airport at no charge. Will defiantly NOT be using priceline or NU Car Rentals for any future rentals we need. I still have not recieved any sort of correspondence from NU Car asking how our experience was. I have used Kayak previously and have been very happy with our experience.Reviewed Oct 10 2023

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10.0

Very easy pickup and drop off. Shuttle to and from airport is easy. Price is good.Reviewed Jun 16 2023

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2.0

Renting with NU Cars felt like renting with scammers. They treat you like they are hiding something when they cannot explain where the extra 160$ charge comes from. They called it „upgrade“ cost although I didnt ask for it and they gave me a lesser car. A Toyota instead of a Dodge Charger. If I hadnt been lucky with the key keeper guy I would have no choice but take the Toyota. When I protested and said that this is against my contract they just said well we can cancel you and good luck with finding a rental car now. Never again.Reviewed Mar 19 2023

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2.0

Be aware of insurance and additional coverage they won’t let you get the car unless you buy all the insurance coverage they make you think you Must have. Even though I showed them I am covered for rental under my car insurance $119.89 charge I didn’t need.Reviewed Mar 18 2023

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2.0

The woman who attended us was so rude. She was chewing a gum while talking to us and gave away our car which we already paid days before our arrival. We had to pay an extra $80 since they gave us a bigger car also we were late because our flight got delayed. It was out of our control. It’s ridiculous that they gave away our car which we paid already thinking that it will be reserved since it was paid already. Very poor service and bad policy. I wish we read the reviews earlier. Don’t rent a car here.Reviewed Mar 18 2023

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• How old do I have to be to hire a car with NU Car hire in Los Angeles?

  When you book NU Car hire in Los Angeles you will be allowed to hire from as young as 21 years old. If you are under 25, you will be charged a young driver's surcharge. Drivers under 25 will be restricted from hiring from the premium ranges.

• Can I cross the border with my NU Car Rental in Los Angeles?

  When you are road-tripping across America with your NU rental, you will have no issues crossing state lines and experiencing other parts of this vast land. Unfortunately, you will not be granted coverage in Canada or Mexico. Be aware that fines will be issued for unlawful crossings.

• What type of documentation is required to hire a car from NU car rental in Los Angeles?

  When you book a car rental with NU, you will need to bring your photographic identification, such as a passport. Your international driver’s licence, valid for the US, will need to be shown, as well as that of your additional driver if you have booked one. You will also need to present a credit card with the name of the primary renter on. You cannot pay by debit card or through a third party.

• What is the most popular rental car from NU Car in Los Angeles?

  Supplier choice (Class Special SUV or similar) is the most frequently booked rental car type from NU Car in Los Angeles.

• How many car rental locations does NU Car have in Los Angeles?

  NU Car has 1 rental location in Los Angeles. Take a look at our NU Car rental location map to find the best rental cars near you.

• Does NU Car have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does NU Car offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes