Pros: Getting the rental was easy.
Cons: More options for cars
Pros: Car was immediately available and was large enough to comfortable transport four people. Also, the gas mileage was good. Overall, a good rental experience.
Cons: At check-in, no one went over the car with me. It would have been nice to have my questions answered and a note made of a couple of damage issues (scrap on back left area and small crack in windshield).
Pros: It took well over 2 hours to get ANY CAR.....and it wasn't the one we reserved....the class wasn't available....over 15 people were also waiting for ANY CAR.....in the end we got something. I will not be renting from them again.....so many issues, car cleaniness, customer support (they had one clerk at the counter, and it took over 20 minutes per person since they didn't have any cars to give them in the first place they weren't concerned about it......worst rental experience ever......
Cons: Everything. Obviously this was a corporate decision to liquidate their inventory and fire most of the staff.....we saw the same thing when we dropped the cars off a week later....the line was around the terminal and one clerk on duty.....absolutely would remove them from your recommended company at this location.....
Pros: All locations in Central Florida were closed including the one we were to pick up the van on the scheduled day but the numerous people on the phone we talked with were nice but unable to help us or the other 2 families trying to pick up their rentals, Ended up renting at last minute with Enterprise.
Cons: To not have the pickup location scheduled on a day that it and all others in Central Florida were closed (July 4th). Temporarily stranded our family and 2 others trying to pick up rentals on their scheduled day. Why would a company schedule to pick up rentals when no pickup location was open. We tried multiple locations, one family even had to take an Uber twice since location was closed and they rented from Enterprise at Airport like we did as well. What a mess up it was.
Cons: Had to cancel due to covid 19 and you wouldnt refund my money
Cons: Customer service at the booth was horrible.
Pros: There was someone in the pickup area to help us decide on a car and service was quick & efficient
Cons: I was concerned when I saw a charge on my credit card higher than expected and called. They said it works be adjusted when I dropped off the car. It would be better if you held the charge at $1 like the gas stations do. It would save some angst and your call centers time
Pros: inspection person was great, people at the counter were very rude
Cons: The insurance that I purchased with the rental on line was not accepted and I had to pay again. They tried to sell additional toll package for $55 when the actual tolls only cost under $10 along with additional for gas. They were rude at the desk when I went to pick it up and rude at the desk when I dropped it off. I will go back to another rental company and not through them again.
Pros: Drop off was easy
Cons: Systems were down when we got there, we were given the wrong car, they charged us more money without letting us know there was an additional fee.
Cons: Desk clerk asked if I wanted to opt in for $2.49 per gallon fuel option and if I didn’t that if I brought back the car without filling it up it would be $9.99 per gallon then. So I was like $2.49 v. $9.99? Ok $2.49. She didn’t say you pay for an entire tank. I returned the car with 3/4 tank and I’m thinking $10. Oh no. $41. Total bullshit. I submitted feedback through both their website and via a survey and no contact. That’s great customer service. If it’s not rectified, that’ll be the last time I use Dollar. And yes dollar will lose a customer over $31.
Pros: Staff was not helpful. Very unprofessional. There is not one positive comment.
Cons: Staff needs customer service training. They need to have cars available for pickup especially when its something that was prepaid for. I had to rent a vehicle from another rental company
On average a rental car from Dollar in Orlando costs ₱1,934 per day.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Dollar in Orlando.
Dollar has 4 rental locations in Orlando. Take a look at our Dollar rental location map to find the best rental cars near you.
No (According to our data)