Before I rent with them I call to make sure that I was able to do what I want before rent. I use your page as a third party, you guys make me pay for insurance in advance wich was not accepted in ACE and they couldn't rent me the car after I call to make sure and I was given wrong info. Now I'm trying to get my money back from insurance and no one to talk to in KAYAK or the third party insurance company that u guys selected for me. This insurance thing with u guys is a scam and ridiculous negotiation I'm doing everything In my power because you guys ste gonna return my money. Horrible customer service, horrible!!!
I arrived at midnight to pick up an SUV reserved. I was told that I was late and the had given the SUV to another customer. I required a seven passenger vehicle to transport my family while in Florida. I returned the vehicle three days later and was double charged. Further, I went to the airport and reserved a seven passenger SUV from a competitor without hassle. I would not recommend an offsite vehicle renting company. Wrench you desired vehicle at the airport.
They cancelled my reservation and did not have the vehicle I rented so I was forced into a more expensive vehicle…….not good and won’t rent through them again!
I was a last-minute booking when a flight delay made my pre-arranged rental car (from my preferred brand) unavailable. The gentleman who helped me at the counter when I picked up was great. Friendly, kind service, and understanding of my situation--but the person who checked the car as I left was terrible. He didn't speak to me at all, was on the phone with someone the entire time, didn't assist me in any way. When I rent from other brands, they always ask if there's anything they can do to help me--directions, reminders about features of the car, etc... this guy just talked to whichever person on his phone and moved a truck out of the way without telling me that I was good to go or anything. I hesitated, and he gestured at me to leave. When I arrived back, the lady who helped check the car back in was courteous and kind. I wish the one man hadn't left such a bad impression, because then I could've given everyone a 5 over all.
Ace service provider was great! However the car was a bit shaken if you drove over 70 or 75. I think the wheels were lose or something. Other than that the car was nice.
Drop off was a breeze. Car was decently clean. Pickup the sales woman explained that I needed liability insurance for $100 for my rental because it was FL state law. I explained I carry my own insurance and I would be covered for rentals as well as my credit card coverage. She explained no it doesn’t work like that and made me sign up for the liability coverage. I late called back and complained and someone removed it thankfully but it was confrontational in the lobby while picking up my rental.
