It was the worst, and that’s saying a lot. I paid more for non-electric, didn’t get what I paid for. Then your car broke down on side of road and yall tried to charge me $500 to come get the car. Good thing I have aaa. The front desk person said they gave away my car, even though I pre-paid and blamed me. They did not clean my car. They had other gas cars that they refused to give me, even though I had paid because the available cars were “reserved for the use of long term rentals” but no one had reserved them. I absolutely tried to be patient and kind to staff, they were not, all were horrrible. Then there was no drop box for keys and they did not email my receipt. In short, I did not receive the goods I paid for but was strong armed into taking the car due to the pre pay.
I travel for work and I rent a car no less than 20 days each month. Last time around, the staff was not friendly. The gold member desk agent said to me not to come to the gold member desk again, even though I’m a gold member, just because I booked through Kayak and not directly through their app. They usually mention to me that the booking is not connected to my gold account, but this time she was very rude to me and told me not to come here again. She was pushing on me to take an intermediate SUV instead of the luxury SUV I paid for, stating that they have none at the moment and I need to wait for a long time until one is available. I rejected, few minutes later she sent me to a luxury SUV parked at a reserved spot far at the end of the lot, and as I got to it I found the car dirty specially the glass all around and the dashboard, as if it was cleaned with a dirty rag. Drove the car to the gold member’s booth and had to wait for 20 minutes for someone to come clean it, the person who came did a terrible job and kept complaining that this is not her job and she’s not tall enough to reach the full glass, even from inside the car, then she offered me the cleaning cloth and I cleaned the car myself, and she watched. Few customers walked by and were surprised at the fact that the customer is cleaning the car and Hertz’s employee is watching. Some commented with disapproval and disappointment at the level of service Hertz have gotten to.
The agent did his best. He was the only one there. Checking cars in and out. 3 people ahead of me. I was there for two hours. This is the third time in 3 months ive been there and the same poor guy still has no help. No one got the car they reserved. Everyone had to upgrade. That maybe false advertising and something I'm checking into. You can't take reservations knowing you don't have cars then try to sell and upgrade. Hertz cares nothing about their customers. That was obvious....don't go here you'll wish you had not. Enterprise is a few blocks away...
No one available to describe where or how to do after hours drop off, Couldn't find where to drop off my keys. The online portal was down at pickup slowing everyone's car pickup.
Good
Open when they say they're open
