Cons: Very slow process for pick up and drop off. Especially when I was in a hurry to get to the airport
Pros: Staff was fine. The car was disgustingly dirty like it was never cleaned
Cons: Clean car
Pros: So so
Cons: Two hour wait on car... no explanation... never again
Cons: Would have helped if we were provided with rental car. When we got to thrifty to pickup our reservation, it was closed down, the sign outside said to go across the street to hertz for pickup. We went across to Hertz and they said they don’t have any car available. What’s the point of having reservations. It would have been helpful if they had informed us earlier so we wouldn’t have to cancel our trip. When I called to get the refund they are refusing. Very disappointed. I don’t think I’ll ever use kayak or any third party for reservation ever again.
Cons: You did not have the car I reserved at the time of my reservation. Staff was horrible picking up the car. She did not care that it put us in a bad position and wanted us to just leave and find another agency. If we hadn’t spotted the other small suv, we would have been in an even worse spot. My things didn’t even fit in the new smaller suv versus mini van I had rented.
Cons: A refund.
Cons: I was mislead at the check in . The attendant added changes without telling us that there would be extra charges . I'm also still waiting for a refund on one of the added charges.
Pros: Tricked into extra costs
Cons: Tricked into extra charges.
Cons: I had to cancel Houston trip due to COVID spike and did not get a reimbursement on the rental due to fine print in contract.
Pros: Staff was great and super friendly
Cons: the car had a sticker that said clean and sanitized, but was kinda dirty
Cons: Overcharged after returning vehicle and am unable to reach anyone to assist.
Pros: The experience was horrible from start to finish.
Cons: I booked a car and when I arrived the woman told me you had no cars available. I booked an Uber to get to the airport and then had to book an Uber home. You should NOT book people if you do not have cars available. Also the woman working was not helpful and had an attitude. I’m never going here again and posted a long rant on my social media outlets letting people know and of course I got comments about similar experiences.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Thrifty in Houston.
Thrifty has 2 rental locations in Houston. Take a look at our Thrifty rental location map to find the best rental cars near you.