Cons: We did not get to go on our Hawai’i vacation because of COVID-19. Our flight was canceled. When I tried to cancel my reservation for the car I was told that Thrifty was not refunding any payments made after April 30. Spent 5 days trying to resolve this and gave up! So disappointing!
Cons: They could have refunded our money since we had to cancel for COVID19.
Pros: The staff was very friendly and helpful and once at the rental counter it was fast to complete the process. We had rented a compact, but when we got to the car realized it was a hatch and we really wanted a car we cut put our luggage in the trunk and not have it visible. So we went back and asked for a compact with a trunk. They didn't have one, but they did a no-cost upgrade to a full-size car with a trunk. Very thankful to their staff!
Cons: Honolulu airport is going through significant changes and the shuttle to get to Thrifty was long and packed full of people. During the time of the COVID-19 pandemic, this was less than ideal. It was also really confusing to drive to when we returned the car. There could have been a few more signs directing us to Thrifty.
Pros: Staff was great. Loved the car too
Cons: Maybe price was a bit high.
Cons: I booked a car in advance through this app and there were unforeseen charges that more than doubled my price. I never got the car. I was charged by THIS APP for a service I never received and am quite annoyed. Never again
Cons: The woman who assigned the car to me asked if I would like the accept the $40 a day insurance. I declined and added a second driver to the rental which increased the total of the rental by $13 a day. The woman at the counter told me the amount that would be held on my credit card and had me sign for the car and the additional driver. The process seemed smooth enough and she handed me the keys and the agreement to put in the car and said I didn’t even need to do a car inspection and could just leave. I should have known it was too good to be true then. My friend and I got our vehicle and had a great vacation. We returned the rental and I received the email saying the total bill amount, which was different than the amount they emailed when I checked out the vehicle and it stated I had accepted the $40 insurance per day. I called and spoke with a representative and he said I had signed to accept the insurance, and when I told him the woman told me I was signing for the car he said it was my fault for blindly signing. I’m waiting to hear back from a manager to fight this, but be aware that if you rent from Thrifty that their employees are dishonest and will lie to you to get you to sign for something to pay double what the car would normally cost. I will not ever rent from them again.
Pros: Drop off was slightly easier
Cons: Pick up was disorganized, wait was 40 minutes, poor communication
Pros: The staff was great
Cons: Chrysler 300 isn't a luxury vehicle
Pros: The Honolulu Thrifty Staff is so amazing and open. I would definitely use Thrifty again. And i love the last three cars/SUVs that i rented from Thrifty!
Pros: Staff was super friendly! Thank you, Evelyn/Honolulu Airport Thrifty, for helping me again with such an amazing customer service! I absolutely love Thrifty. I would rent from you again!
Pros: Staff very friendly for both pickup and drop off
Cons: More shuttles more often from airport as rental site was off airport campus
Pros: Check out and check in was super easy. Car was nice.
Cons: Mileage was a bit high, but that may be typical in Hawaii. 20K miles.
Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Thrifty in Honolulu.
Thrifty has 2 rental locations in Honolulu. Take a look at our Thrifty rental location map to find the best rental cars near you.