Book Routes Car & Truck Rentals car rentals in Calgary

Reviews for Routes Car & Truck Rentals in Calgary

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

5

2.0

They charged me $1500 on my visa. Not a hold. It took a whole week to get my money back. They could not electronically return it after I returned the rental car a day early. They had to write me a cheque. I was not happy that it took so long and it inconvenience me.Reviewed Apr 11 2024

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2.0

Closed early. Couldn’t get vehicle. Refused refund.Reviewed Mar 30 2024

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2.0

It was a scam, I want my money back.Reviewed Mar 28 2024

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2.0

The first thing we saw, was the place is absolutely filthy. From the doors, floors, the chairs…everything was filthy. After we waited, sometime to be helped, as they were helping other people, we could hear what they were charging them for deposit, etc. When it came to us, we were asked to pay $1500 deposit. And that came with a smug look and a shoulder roll, we believe 100% that was because of our outer appearance, being plus size people. We asked why the dramatic difference from $500 to $1500 and the response we got was because Alberta residence pay more. This isn’t the first time I’ve rented a car, this is the first time I’ve received prejudice, because of what I look like. And asked to pay triple. It was a very unpleasant and horrible experience I would not recommend this place to anyoneReviewed Mar 27 2024

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2.0

Not Happy with how this all went down. Need a car. Thought their rates looked good. Prebought on priceline. ( nonrefundable). Got a bad feeling from their returning customers. Declined to take the rental car, lost my money.Reviewed Mar 25 2024

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10.0

We had an amazing experience with Routes Car Rental! Everything went smoothly.The car was in great condition brand new,i booked a Nissan Roug Gas but they offer me 2024 Ford Escape Hybrid which saved my a lot of gas and money and the price was reasonable comparing the expensive ones espesialy Entreprise. The staff were very friendly and helpful.Thanks a lot to NISHA first😊 and of course JITENReviewed Mar 22 2024

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6.4

Pros:Car is clean. Drop of was very easy and convenient.Cons:When we got to the airport we had to wait for two hours before getting the car because they didn't have any available.Reviewed Oct 3 2020

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2.0

Pros:staff let you read the fine print.Cons:AVOID this rental car. have all sorts of hidden fees . while booking, it was 'unlimited mileage'. then because i am an Albertan renting in Calgary, it is 200kms per day and have to pay for extra mileage. RIPPED OFF , Used another rental agency last week to go to Victoria BC with real 'unlimited mileage"- well now i know how ROUTES works, i will never ever rent a car there. i actually declined and cancelled the car rental on that day, i went to another agency and get another car for unlimited mileage almost the same price. AVOID this agency !Reviewed Sep 30 2020

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4.0

Pros:no commentsCons:They have hidden fees, while booking, it was supposed to be unlimited mileage however since i am an Albertan ,it is not unlimited, it is 200kms per day and the agent told me you should have read the fine print . Thats fine! i missed it , i thought it would be "unlimited mileage" as it states . I rented a van from another agency a week ago in calgary , we went to VICTORIA BC with unlimited mileage . So folks, avoid this company , its ripped off - choose a better rental company !Reviewed Sep 30 2020

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8.0

Pros:staff were goodReviewed Apr 20 2019

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10.0

Pros:Yes it was easy to find. Friendly staff as well.Cons:Not much everything was great.Reviewed Mar 31 2019

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10.0

Pros:Shuttle from the airport. Customer service was great. Only a 500 deposit in Calgary vs 1500 deposit in Mississauga.Reviewed Mar 29 2019

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More

• What is the most popular rental car from Routes Car & Truck Rentals in Calgary?

  Full-size (GMC Yukon or similar) is the most frequently booked rental car type from Routes Car & Truck Rentals in Calgary.

• How many car rental locations does Routes Car & Truck Rentals have in Calgary?

  Routes Car & Truck Rentals has 1 rental location in Calgary. Take a look at our Routes Car & Truck Rentals rental location map to find the best rental cars near you.

• Does Routes Car & Truck Rentals have a car rental location at the airport: Calgary airport (YYC)?

  Yes

• Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Calgary airport (YYC)?

  No (According to our data)