Book Payless car rentals in Boston

Reviews for Payless in Boston

Recent reviews

Traveler rating

Wonderful

7

Very good

5

Good

1

Okay

2

Fair

3

Mediocre

0

Poor

22

2.0

Dirty car not full of petrol as it stated it was, no license plate on the front, no water in the windscreen washers and charged me too muchReviewed Jan 1 2024

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8.0

Takes too long at Boston Logan airport. Vehicle was goodReviewed Oct 19 2023

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2.0

Car was very old with no viper working properly.Reviewed Sep 29 2023

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10.0

Pros:Vehicle, drop-off, friendly staffCons:Long line for pick-upReviewed May 14 2021

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10.0

Pros:Staff was friendly and drop off was greatCons:Only 3 agents working pickup for 3 companies. Took a long time to get carReviewed May 11 2021

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2.0

Cons:The pick up in Boston was horrendous. Waited 30mins for the shuttle which by then was packed even by pre-COVID standards. ZERO safety protocols in place. Then it took another TWO hours in line to get a filthy car with multiple warning lights activated. No thanks.Reviewed May 1 2021

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4.0

Pros:Check out was quickCons:The car smelled like cigarettes. The agent gave me the car that had been given to another customer prior. It took a long time at the airport to pick up the car due to the unorganized system.Reviewed Apr 21 2021

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2.0

Pros:I need a refund, as my plane arrived late and the car rental company was closed.Cons:Pay refund to customers quickly and not hold their money with no services offeredReviewed Mar 31 2021

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4.0

Pros:Easy drop offCons:Be careful - the car I got smelled like Marijuana because i guarantee you someone smoked in it recently.Reviewed Nov 9 2020

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5.2

Pros:the car was unclean at allReviewed Nov 8 2020

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9.6

Pros:The staff was friendly and helpful.Cons:Pickup and drop-off at Logan Car Rental is really difficult in terms of knowing where to go in. It's very confusing. Once I actually found the appropriate areas, the process with Payless was great.Reviewed Sep 22 2020

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7.2

Pros:Upgraded from compact car to a Mitsubishi Outlander, which was the only positive of our experience.Cons:20+ minute wait in line at Boston Logan, on top of 40+ minutes just for the associate to help us?!!! Their name tag said they’d been there for 15 years, but they were slow as molasses and had no care for us and did not make me feel valued. There were no Payless reps at their airport (what?!!!), so a random other person had to try and come help. When we FINALLY got our car over an hour later, we drove it 2 miles only to have an emergency notification come on saying “Pull over safely. Car will stop soon” WTF?! So we drove back, got back in line and waited 40+ minutes to be helped by another terrible associate who didn’t care about us. Once we finally got our second car, it was 2+ hours later and no one even apologized for the inconvenience. I already called customer service, and they said “oh okay we will get back to you in a minimum of 5 days”Reviewed Sep 10 2020

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More

• What is the most popular rental car from Payless in Boston?

  Intermediate (Class Intermediate SUV or similar) is the most frequently booked rental car type from Payless in Boston.

• How many car rental locations does Payless have in Boston?

  Payless has 1 rental location in Boston. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Logan Intl airport (BOS)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Logan Intl airport (BOS)?

  Yes