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Reviews for Hertz in New York
Pros
"Super friendly and efficient "(in 2332 reviews)
"Good for the value."(in 5553 reviews)
"The seemed great"(in 5553 reviews)
Cons
"Didn't even ."(in 6133 reviews)
"The was a disaster."(in 1560 reviews)
"The on time."(in 5780 reviews)
Overall Rating6.4 OkayBased on 439 reviews
Cleanliness
7.1
Comfort
7.1
Overall
6.4
Pick-up/Drop-off
6.4
Value for money
6.2
Recent reviews
Traveler rating
56
30
10
22
11
0
109
Find reviews that mention:
10.0
Very good, everything went smooth! The app needs to be improved a bit but I’m sure it will. Thank you Hertz team!!Reviewed Apr 18 2025
review from
4.0
Clarity that manager choice included electric cars would have been nice. I was trying to be helpful, but I couldn’t guarantee I could return an electric car charged, so I avoided the electric managers choice option, but they still tried to give me one. I had to pay more to get a non-electric car, when I could’ve paid the same if I had just picked a specific gas car originally. Also the return was really weird. Someone without any hertz clothing or ID tried to have me give him the keys in White Plains.Reviewed Dec 29 2024
review from
10.0
Features were missing on car such as heated seats and automatic seat movement.Reviewed Dec 22 2024
review from
2.0
They didn't have a car for me that I prepaid for and I've not been able to get a refund.Reviewed Oct 25 2024
review from
10.0
I liked the excellent customer service including the overall experience with the vehicle provided.Reviewed Oct 24 2024
review from
2.0
We waited over 3 hours for our car rental because the facility (and at least 3 other facilities surrounding it) did not have cars for at least 15-20 people who were ahead of us. Because of this significant delay, we missed a wedding ceremony and cannot get this experience back. Management and their computer system need a revamp to ensure there are enough cars for the reservations made because having 15-20 different groups wait more than even just 30 minutes for their car agreement is extremely poor business and unprofessional. The staff themselves were nice and it's not their fault. The facility was clean with a working bathroom.Reviewed Oct 15 2024
review from
2.0
The car broke down 45 minutes out of the city on an entry ramp to a freeway. The police towed the car after working with Hertz emergency service. They had no other cars and the 55th Street location would not answer the phone the entire weekend. It cost me several hundred dollars in Ubers and ruined my weekend. I had to go into the office in person and called the phone while he sat there and didn’t answer it. I’ve never had such base service in my life. I’ve requested reimbursement but they have not yet responded.Reviewed Oct 10 2024
review from
2.0
Online check in was not working so had to wait in line. Computers crashed resulting in 90 minute delay. Will never rent a car from Hertz again.Reviewed Aug 25 2024
review from
2.0
Awful experience. I chose 'manager's choice' in my booking, as I'm normally not fussy about what car I drive and I like the experience of trying makes and models I haven't driven before. Unfortunately this time 'manager's choice' was an electric vehicle, a Chevy Bolt. I should have refused to take it. It was completely unsuitable for my needs. Unfortunately I went ahead. I was handed the key and given no advice about how to charge it or how to find charging stations. It turns out many charging stations require a particular app. Most charging stations are not found at gas stations. Also, charging the vehicle fully takes many hours, not the couple of minutes regular non-EV cars take to fill up. If an EV is your lifestyle choice you can plan your schedule, figure out the apps, figure out the charging network, and plan your route around that choice. As a novice to EV's and as a person taking a 24 hour rental, an EV was a completely unsuitable vehicle. I ended up with a massive additional charge from Hertz ($127 in addition to the $140 rental fee), as I had to return the car with a drained battery (I couldn't fit the 5 hour charge time into my schedule). The stress and delays caused by all of this was unreal. What should have been a 4-6 hour drive turned into a 19 hour nightmare. I entirely regret taking this rental.Reviewed Jul 31 2024
review from
6.0
The seats were filthy and the car looked/ smelled like it hadn't been cleaned in a while.Reviewed May 21 2024
review from
4.0
They did not have the car I rented and didn’t have a replacement!!Reviewed May 21 2024
review from
2.0
The representative tried to upsale me to their toll-package, when I didn't agree to buy they doubled my rate for the rental. Ended up not taking the car and canceled my plans.Reviewed May 21 2024
Hertz car rentals in New York offers several perks to customers that make driving around New York affordable, easy and convenient. They have 24h rental services in New York and toll-free numbers to contact their locations in the US. Customers can also sign up for Hertz Gold Plus Rewards for free to earn reward points for every time they book Hertz car rentals in New York and other locations all over the world. The more points you amass, the more you can redeem them to get free rentals.
Consider booking Hertz car rentals in New York at John F Kennedy International Airport (JFK), for a rapid and seamless booking experience. The Hertz car rental desk is located at the Station Federal Circle which is not far from the airport’s terminals. Upon arrival at JFK, follow the airport signs to board the airtrain that will transport you to the Hertz car rental desk at no cost. The airtrain runs at intervals of approximately 6min and is accessible from all the terminals. The desk is operational for 24h a day, has a self-service kiosk, and welcoming staff and is only 30min away from major attractions like the Big Apple.
Hertz car rentals prides itself in offering fast and convenient rental services to customers with different needs. Say you’re traveling with your pet and you’d like to book Hertz car rentals in New York. Hertz customers are allowed to bring along their pets into the rentals at no additional cost. Be sure to put them in a kennel or crate for the best experience and to inform the relevant Hertz car rental location.
New York roads are usually very busy but getting both free and metered parking spots should not be too much of a hassle. When you book Hertz car rentals in New York, you can get affordable parking spots in select locations in New York. In Manhattan, you can access metered parking spots that charge around $1 to around $5 per hour. These spots are usually free on Sundays, on major holidays and sometimes overnight between 2 am and 6 am. You can also park in garages like Manhattan Plaza Garage and Delancey and Essex Municipal Parking Garage which charge approximately $50 per day.
Book your rental car from Hertz in New York at least 7 days before your trip in order to get a below-average price.
Supplier choice rental cars from Hertz in New York are around 42% cheaper than other car types, on average.
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FAQs about renting a car from Hertz in New York
Does Hertz car rentals in New York offer accessible services?
Yes. We provide a full range of special services for people with limited mobility and those who are hard of hearing, whether you’re the renter or a member of a traveling party, to make the experience of renting convenient. For those with physical challenges, devices such as hand controls and spinner knobs are available at no extra cost. For Hertz customers who are wheelchair users, accessible parking locations in car return areas and an Easy Access bus with spacious aisles, waist high luggage racks and an electric ramp are provided. To acquire these devices and services, inform your desired Hertz car location at least 24h prior to the day of pick-up for any preparations and installations to be done in good time.
What add-on amenities do Hertz car rentals in New York offer for its customers?
Hertz car rentals in New York give customers the freedom of customizing their choice rentals with the available add-ons provided by the company. If you have children in your care and need to secure them during the journey, Hertz can provide a child seat or a booster seat depending on your child’s age and weight at a subsidized fee. Hertz navigation systems are equipped with GPS to help you move around New York like a local.
Can I pick my own Hertz car rentals in New York or will I be assigned a vehicle by Hertz?
With the introduction of Hertz Ultimate Choice, your needs and car preference are a top priority. Hertz customers can take their pick from the wide fleet of vehicles available collections like the green traveler collection that has electric vehicles, the prestige collection with luxury vehicles, and the adrenaline collection that has sports cars, SUVs, wagons and convertibles. Once you select your preferred class and model, simply get in and drive off. If you’re a Hertz Loyalty Program member, you can redeem your reward points for vehicle upgrades.
What is the most popular rental car from Hertz in New York?
Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Hertz in New York.
How many car rental locations does Hertz have in New York?
Hertz has 21 rental locations in New York. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: John F Kennedy Intl airport (JFK)?
No (According to our data)
Does Hertz offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?
Yes
Does Hertz have a car rental location at the airport: Newark airport (EWR)?
Yes
Does Hertz offer shuttle or airport pick-up services from Newark airport (EWR)?
Yes
Does Hertz have a car rental location at the airport: LaGuardia airport (LGA)?
Yes
Does Hertz offer shuttle or airport pick-up services from LaGuardia airport (LGA)?
Yes
See more FAQs
Everything you need to know for your Hertz car rental in New York
Search for cheap rental cars from Hertz in New York with KAYAK and rent a car from Hertz that suits you best. KAYAK searches hundreds of travel sites to help you find and book the best Hertz rental car deal in New York.
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