Pros: Picks up was super easy and the woman at the desk was incredibly friendly. We hit traffic on the way back to drop off the car which was so bad that we had to extend the rental by one day because we weren’t going to make it in time. We called the number and got through to a friendly operator who helped us extend the rental by a day on the spot and we only had to pay the liability insurance for the additional day! Will rent again from Dollar.
Pros: The lady at the front desk wasn’t helpful at ALL!!! She just gave me a phone number for hertz and i was told to give them a call. So I’m just finding out that I’m on some do not rent list????
Cons: A WORKING PHONE NUMBER FOR THE DO NOT RENT LIST!!!! I was on hold for 3 hours and still haven’t spoken to anyone!!!! I don’t know why I’m even on this list
Cons: Everything besides the lady who rented us the car. Had to changes car at last minute because it had no gas. On return no signage where to park. Entrance blocked by employees truck because no gate. All in all after renting cars for the past 30 years it was by far the worst experience I have had.
Pros: Staff was great and pick up/drop off was easy.
Cons: I requested a non-smoking vehicle. The car I received stunk like cigarettes so badly, it gave my son an asthma attack. I bought air fresheners to try and mask it, but cigarette smoke is really hard to cover up. We had to keep the windows down for the most part. The vehicle also had a lot of cosmetic damage to the exterior.
Pros: Staff was friendly
Cons: There was a huge line to pick up a car. It took over 30 minutes
Cons: It took more than 2 hours to pickup the car and it was dirty inside
Cons: The Dollar Car Rental at the MCI airport is closed down and there’s no information telling you to go to Hertz instead. I wanted for an hour until a random car I stopped told me. I also tried calling the office, but every menu number I pushed just disconnected the line.
Cons: Sloooow service
Pros: Convenient location
Cons: We waited over an hour for our car. They were clearly overwhelmed and didn’t have enough cars onsite for the number of reservations.
Pros: The staff were apologetic and tried their best.
Cons: There could have been cars available for people with reservations. I think the absence of cars is problematic for a car rental company.
Cons: The location did not have any cars in the face of multiple reservations given how many people were waiting outside the office. They told us cars were being brought from another location and it would be 30 minutes. This was not true. We waited over two hours for a car and would have waited longer if other people hadn’t canceled out of frustration in front of us.
It got to the point that people were renting cars from other places on the spot, and canceling this reservation due to poor management. If you look on Google reviews, this location is littered with the same complaint I am describing. This is not a one-off event. I would caution anyone from renting from this location.
On average a rental car from Dollar in New York costs ₱4,346 per day.
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Dollar in New York.
Dollar has 6 rental locations in New York. Take a look at our Dollar rental location map to find the best rental cars near you.