Cons: The staff took too long to acknowledge us and provide the rental car. The car was given to us with dog hair on the seats and an odor. In addition, the car was not cleaned very well, so, I took to the car to the car wash to clean and vacuum it out. There was information left behind from a previous driver.
Cons: the reservation was not clear. we wanted a car from the airport, not from within the city
Pros: I had a horrible experience.
Cons: Upon arrival of the Hertz location it wad closed. I stood outside the building facility for 3 hours while workers were out on lunch. At this point I missed my check- in time and priority work meeting. I will never recommend this service to anyone. When asked for a refund I was told it was not possible. I took a lyft back to the airport in attempt to get back to the airport. This was a disgrace.
Cons: Absolutely nothing! I believe the Hertz service guy was named Matt. He was so accommodating, friendly and he went out of his way to ensure we had a vehicle much larger than what we originally thought we needed. 5 star review all the way! All the employees there were super friendly, felt like family!
Cons: After paying the contract , hurts refused to give me a car for not having a credit card and bad credit. This was never informed to me. I'm still have not heard back. Completely ruined my vacation.
Pros: Size of van was perfect
Cons: Air conditioning did not work in van and we were in Florida! Asked for credit as it was very uncomfortable. We came back from our trip a day early! No cooperation at drop-off. It was as if they didn’t believe us and van would not get serviced for the next person. This will lead to another unhappy customer.
Pros: The South Blvd location has the best employees! Went over and beyond our expectations. The Cargo Van was there at 8AM as requested. Excellent value. We saved HUNDREDS
Cons: The location of this Hertz is a bit cramped
Pros: Not much. The drop of was super easy.
Cons: Totally my fault, I ordered the pick up at the wrong location and was told to call Hertz to request a location change to the airport and that I would up the cost. I called and the agent told me it would cost more than $1000, yes, $1000. She was even laughing when she said it! I had to Uber from the airport to the correct location. Again, I realize this was my fault, but $1000!?!? Ridiculous! The place I rented from did not have a full size car as I requested and I got a 2020 Rouge Sport (small SUV). I was also not happy about this. I don't know why I keep renting from Hertz! This was the 3rd strike with them...never again! Last 2 times, they had no cars...NO CARS!!! Awful!!
Pros: Cargo Van was not available. I was not notified. Terrible customer service
Although it was a great price...if you cannot deliver the product, what good is it?
Cons: I should have been notified that van was not available. I even asked if I could rent it any day it was available. Got blown off and told to go to another city
Pros: Deceiving website...CLT airport rental was a $50 Uber!!!!! This absolutely should have been clearer. My husband is a preferred Hertz member was furious!! Staff in CLT airport did not care or help. Are you kidding me??? Lost a longtime customer!!
Cons: Awful customer service, deceptive website...a $50 Uber to get a reserved car???? My husband, a frequent traveler will never us your company again!! Thanks for ruining his arrival and putting a damper on our trip!!
Cons: I was trying to rent a car at the airport but the prices were too high. I logged out and then almost immediately got an email saying Kayak had found me a deal on a car. It was a good deal (so I thought) so I took it. Turns out it was for another location, 30 minutes from the airport! So it cost me $40 each way to UBER to the car! What a scam! I will never use Kayak again.
Cons: They did not have the car rented. They told me that even though it was paid fir and confirmed that the site had booked a car they did not have
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Hertz in Charlotte.
Hertz has 6 rental locations in Charlotte. Take a look at our Hertz rental location map to find the best rental cars near you.