Pros: Great staff and very helpful. Got upgraded at no extra charge and was impressed by the upgrade.
Cons: Nothing everything was perfect
Pros: nothing it was not what I requested
Cons: better service cleaner, this car was a dog, we were driving across country and barely made it up hills, no power, we had a hard time passing, paid to much for service I turned in a day early I should receive compensation for that, I asked for rav 4 because it had the room we needed did not get we asked to see a different one when we picked up there were many no this is what you get, you can refund on card use for the last day and I probably will check other services from here on out
Pros: Staff was friendly. Car was clean.
Cons: The added requirement of "proof of outbound ticket" was quite a surprise. This wasn't even a requirement last time I went to Germany. Or.... ANY other time I rented a car at an airport. The hidden fees were more than any other time I've rented a car in my life. Plain and simple. Coverages Cdw/ldw ($26.99 / Day) $80.97 Taxes and Fees El Paso Mtr Vehicle Rent Tax 5pct (5.00%) $11.86 Vlf Rec 2.79/day ($2.79 / Day) $8.37 Tx Motor Veh Rental Tax (10.00%) $23.72 Customer Facility Charge 3.50/day ($3.50 / Day) $10.50 Concession Recovery Fee 10 Pct (10.00%) $20.61 This was a surprise that I had never dealt with before. And I rent cars a lot and all over the world.
Cons: No, good overall service
Pros: The staff was great...BUT I was quoted a final price and when I turned the vehicle in another price was taken. Very disappointed!!! As far as pre-paying for gasoline... It's a rip off. If you do not more the tank before bringing it back... You will not be refunded any funds at turn in. I was asked if I would like to drive around for a couple of hours to empty the tank (REALLY)
Cons: The vehicle was awesome, no complaints but being told one price and when I turned it in another price, that's not good business!!!
Pros: Absolutely nothing . They lost a customer
Cons: Enterprise was rude & didn’t even try to help offer solutions or be kind.
Pros: It was ready to go but not the type of van I expected.
Cons: Being able to use my coupon, and doing the first inspection a little better and not in the dark. When we are unable to see any dents. I trusted them and not really happy about the situation. Will not rent from them again
Pros: Friendly staff, very efficient.
Pros: Very pleasant experience
Pros: The process of picking up and dropping off the vehicle was very easy.
Cons: Due to hail damage from the day before the inventory of vehicles was limited. I didn’t get the vehicle I reserved and was told I’d get an upgrade. The “upgrade” had less interior room that my original reservation and fitting all of our luggage into the other vehicle was a challenge.
Pros: The staff was very friendly and nice.
Cons: They did not have the car we requested.
Pros: Unlimited miles was the plus that convinced me to decide on this rental.
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Enterprise in El Paso.
Enterprise has 11 rental locations in El Paso. Take a look at our Enterprise rental location map to find the best rental cars near you.