Book Dollar car rentals in El Paso

Reviews for Dollar in El Paso

Recent reviews

Traveler rating

Wonderful

5

Very good

0

Good

1

Okay

1

Fair

1

Mediocre

0

Poor

4

2.0

Pros:Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!Reviewed Jan 2 2021

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10.0

Pros:super easy and fast - very friendly serviceReviewed Nov 21 2020

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4.4

Pros:Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.Reviewed Jan 3 2020

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6.8

Pros:Pick up was terrible.Cons:I could have received the car I asked for and the attendant could have been nicer.Reviewed Aug 11 2019

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10.0

Pros:Pick up and drop off were fast and easyReviewed Jun 10 2019

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8.0

Pros:Quality of vehicleCons:Under staffed at check in. Took over 30 min to check inReviewed Jul 30 2018

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10.0

Pros:Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.Cons:There was nothing I didn't like in the El Paso location.Reviewed Mar 15 2018

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8.8

Cons:under poweredReviewed Mar 5 2018

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8.8

Rick Saved the DayPros:This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.Cons:Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.Reviewed Jul 31 2017

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8.0

Cons:Too many add on surcharges.Reviewed Jul 11 2017

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10.0

Great TroubleshooterPros:When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.Cons:The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)Reviewed May 20 2017

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2.0

No CarsCons:Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.Reviewed Mar 23 2017

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• Where are the most convenient pick-up locations for Dollar car rentals in El Paso?

  There's only one Dollar Car Rental location in El Paso, but it is conveniently located at El Paso International Airport (ELP), allowing for a transition from the air to the road. Once your flight lands, simply follow the signs to Rental Cars and the friendly staff at Dollar will be waiting to help you get on your way. For travelers who are already in El Paso when they decide to rent a car, be assured that the airport is only about seven miles away from downtown El Paso, making it convenient for everyone.

• Does Dollar Car Rental have a rewards program?

  Yes!  Dollar Car Rental in El Paso has a rewards program called Dollar Rewards. Elevate your El Paso escapades with Dollar's exclusive rewards program. Enrolling is a breeze, welcoming all renters to unlock perks like priority vehicle selection and discounts. Accumulate points effortlessly with each reservation and watch your benefits grow, ranging from complimentary upgrades to free rental days. Since enrolling in Dollar Rewards is free and begins to accumulate points immediately, be sure to enroll as soon as you book your Dollar car rental in El Paso.

• Where are the best places to park Dollar car rentals in El Paso?

  El Paso offers many convenient paid parking options. Explore the city's vibrant attractions worry-free by opting for secure metered spots or accessible parking garages. Payment for parking garages is typically handled through user-friendly apps or on-site kiosks. Enjoy peace of mind knowing your rental is secure while you explore the city's offerings. And, of course, check with your hotel to see if parking is included with your room reservation or available to guests for a fee. With a range of options, parking in El Paso becomes a seamless part of your journey, ensuring your Dollar car is both accessible and protected.  

• What is the most popular rental car from Dollar in El Paso?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Dollar in El Paso.

• How many car rental locations does Dollar have in El Paso?

  Dollar has 1 rental location in El Paso. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: El Paso airport (ELP)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from El Paso airport (ELP)?

  Yes