Cons: The agent there should is not a nice person. Also they charge $75 Refueling fee. This does not include the fuel!
Thrifty needs to provide more friendly service and fair fuel charges. Stop ripping people off. BE NICE!
Cons: The rate. When we. Got there to pick up t the car they increased the price by more than $60.00. I Made the reservation to pick up the car at the airport. If they wanted me to pick it up someplace else they should have taken me there like other car rentals do. Not leave it at pay it or no car. I would have rented from another rental place. I’m a travel agent I made the reservation to pick up at the airport Like I do every year.
Cons: too much paper work
Cons: They did not honor the rental price at Kayak.
Pros: Staff was great and very helpful.
Cons: A better car
Cons: The total charge quoted to me was $221.02 for a 9-day rental. I had phoned Thrifty when I had made the reservation to inquire where the car pickup location is, and the representative stated that he believed it was the kiosk at the airport. Even the copy of the reservation stated "Free Shuttle To Car". However, when I checked in at the airport kiosk, they stated that the pickup for the vehicle was offsite from the airport, that they did not provide a shuttle to the offsite location, and that I would have to take a taxi to the pickup point. They claimed that the statement in the reservation copy that I produced at check-in was no longer in effect and that it was shown there in error. Instead, the offered to have me pick up a vehicle at the airport, but that I would have to pay an additional $24.91 USD + tax for "Airport Fee", which raised my total rental fee to $246.40 USD, an increase of $25.38 USD. I was not in a position to seek a taxi at that time, so I reluctantly agreed to accept the additional airport charge. Other competitive car rental firms that I've used for many prior years all offer free airport shuttle to offsite pickup and drop-off locations. If I had known this beforehand, I would likely have rented elsewhere who also quoted me competitive rates. Although I have rented from Thrifty a few times in the past without issues and was satisfied with their rentals, this time I feel I was a victim of erroneous advertising and a misleading claim of a bargain rate.
Pros: The easiness of the drop off. Plus they were helpful.
Cons: Our arrival could have been handled better, they didn't seem to care if we rented or not.
Cons: I was told the rate would be less than billed for another drop off location. Taxes were not disclosed which was misleading.
Pros: Staff was helpful & reasonable!
Cons: Lower prices for a Jeep haha, everything was perfect!
Cons: Bring a copy of the confirmation with you. They tried to down grade us from a SUV to a car until I provided a copy of the confirmation showing an SUV.
Pros: The pick up/drop was good. Friendly people. That’s it. The value for this car was not there. The car didn’t even had a vin number, makes me think it was stolen and sent to Aruba. We checked because we wanted to know how old the car was. The value for this rental was a very poor rating.
Cons: This car had to be 10-15 years old. There were multiple scratches and dents in the car. The car vents were broken and couldn’t be adjusted. The good thing about the vents is they were open, so they didn’t need to be adjusted. The key was unstable in the holder, and felt like it was about to fall off
Pros: Customer service is a scam, Only after threatening not to sign off on the car and dispute the whole payment through AM EX were they will to take my money for original invoice Admitting they clean the car in between guests anyways.
Cons: Was charged 12% extra upon pick up for a car they had in the lot which was not on the original order. I was told if I did not want to pay to catch a cab across the island. Upon drop off they wanted to charge a 95$ cleaning fee because the car had water spots on it...
Mini (Hyundai i10 or similar) is the most frequently booked rental car type from Thrifty in Oranjestad.
Thrifty has 4 rental locations in Oranjestad. Take a look at our Thrifty rental location map to find the best rental cars near you.