Book National car rentals in Grand Rapids

Pros: Drop off was easy

Cons: Pick up took 45 minutes because understaffed at the counter

Pros: Roomy

Cons: The car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.

Nice vehicle

Pros: Rented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.

Cons: Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.

Good Price - Bad service

Cons: I ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!

Not particularly clean

Pros: Easy pick up and reasonable good rate.

Cons: Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.

Pros: The Vehicle was perfect for our trip !

Cons: We did not like that the windshield wipers did not clean window well also it did not have any windshield fluid to help clean window..

Useful

Pros: Got the job done

Cons: Nothing really