Pros: Drop off was easy
Cons: Pick up took 45 minutes because understaffed at the counter
Cons: The car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.
Pros: Rented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.
Cons: Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.
Great and fast
Pros: Friendliness and customer service was great
Cons: Cost but who does?
Good Price - Bad service
Cons: I ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!
Not particularly clean
Pros: Easy pick up and reasonable good rate.
Cons: Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.
Pros: Counter was open and car available despite my plane being delayed until after midnight.
Perfect, worry free.
Pros: Car was sporty, clean, and not even broke in with 8k miles. Terrific rental experience.
Pros: Lots of room in this Dodge Journey
Cons: A little hard to figure out how to work the touch screen for regulating heat, etc.
Pros: Great car, easy pick up and drop off
Cons: Booster seat rental way over priced
Pros: The Vehicle was perfect for our trip !
Cons: We did not like that the windshield wipers did not clean window well also it did not have any windshield fluid to help clean window..
Pros: Got the job done
Cons: Nothing really
National has 1 rental location in Grand Rapids. Take a look at our National rental location map to find the best rental cars near you.