Book National car rentals in Grand Rapids

Reviews for National in Grand Rapids

Recent reviews

Traveler rating

Wonderful

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Very good

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Good

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Okay

1

Fair

0

Mediocre

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Poor

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6.0

Pros:Good serviceReviewed Jun 1 2021

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8.0

Pros:Drop off was easyCons:Pick up took 45 minutes because understaffed at the counterReviewed Jun 25 2019

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6.8

Pros:RoomyCons:The car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.Reviewed Jun 11 2019

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8.0

Nice vehiclePros:Rented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.Cons:Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.Reviewed Aug 27 2018

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10.0

Great and fastPros:Friendliness and customer service was greatCons:Cost but who does?Reviewed Jun 24 2018

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7.2

Good Price - Bad serviceCons:I ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!Reviewed Jun 9 2018

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7.6

Not particularly cleanPros:Easy pick up and reasonable good rate.Cons:Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.Reviewed Nov 28 2017

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10.0

As advertisedPros:Counter was open and car available despite my plane being delayed until after midnight.Reviewed Apr 11 2017

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10.0

Perfect, worry free.Pros:Car was sporty, clean, and not even broke in with 8k miles. Terrific rental experience.Reviewed Jan 10 2017

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10.0

Pros:Lots of room in this Dodge JourneyCons:A little hard to figure out how to work the touch screen for regulating heat, etc.Reviewed Jan 7 2017

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9.6

Pros:Great car, easy pick up and drop offCons:Booster seat rental way over pricedReviewed Aug 14 2016

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• What is the most popular rental car from National in Grand Rapids?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from National in Grand Rapids.

• How many car rental locations does National have in Grand Rapids?

  National has 1 rental location in Grand Rapids. Take a look at our National rental location map to find the best rental cars near you.

• Does National have a car rental location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does National offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes