Book Avis car rentals in Grand Rapids

Reviews for Avis in Grand Rapids

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

1

4.8

Cons:Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.Reviewed Aug 16 2020

review from

2.0

Pros:I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Cons:Pretty much everything.Reviewed Aug 7 2020

review from

2.0

Pros:A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Cons:Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.Reviewed Jul 25 2020

review from

10.0

Pros:The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.Cons:Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.Reviewed Mar 31 2020

review from

6.4

Cons:I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customersReviewed Feb 5 2020

review from

2.0

Pros:I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on meCons:EverythingReviewed Dec 31 2019

review from

7.2

Pros:Car was clean, no issues, booking on line was easyCons:Pick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.Reviewed Dec 15 2019

review from

6.0

Pros:Car was clean, drop off was normalCons:I got upsold into a GMC Terrain by the guy at the desk... and it’s got a ridiculous gear shift. I should have stuck with what I ordered.Reviewed Jul 27 2019

review from

2.8

Pros:Staff was not very helpful in getting me taken care of for the inconvenienceCons:Gave me a clean car or accommodated me for not having the size car I reserved cause you guys were out of cars except the dirty one I received with animal hair all in it and I’m allergic to animals so they charged me for a upgrade which wasn’t my faultReviewed Jul 20 2019

review from

4.8

Cons:The customer service was not greatReviewed Apr 29 2019

review from

5.6

Cons:They had no cars ready when we arrived .Even though we reserved a car for an earlier pick-up time.There were 8 other customers with the same problem waiting ahead of us.Reviewed Aug 18 2018

review from

2.0

HORRIBLE experienceCons:My reservation had been cancelled twice and I had to rent a car on the spot for higher price. Then after i left someone called me to tell me the car is no longer available. It was a horrible experience because your system clearly is broken. Never renting from Avis again.Reviewed Mar 28 2018

review from

More

• 7.5 /10Enterprise Rent-A-Car Car Rentals at Grand Rapids
• 6.9 /10National Car Rentals at Grand Rapids
• 6.2 /10Budget Car Rentals at Grand Rapids
• 7.6 /10Dollar Car Rentals at Grand Rapids
• 5.7 /10Hertz Car Rentals at Grand Rapids
• 8.8 /10Alamo Car Rentals at Grand Rapids

• Where are the best pickup locations for Avis car rentals in Grand Rapids?

  For an optimal Avis experience in Grand Rapids, head to 5500 44th Street SE. This location seamlessly blends accessibility with a diverse car selection, ensuring you find the perfect match for your Michigan journey. Nestled near the airport, it provides a swift transition from the terminal to your chosen vehicle. The attentive staff and efficient service make this spot the go-to for a hassle-free start to your Grand Rapids exploration, setting the tone for a memorable adventure in the heart of Michigan.

• What are the different car rental benefits or amenities offered by Avis car rentals in Grand Rapids?

  Avis in Grand Rapids ensures a premium rental experience with perks like complimentary upgrades, express services, and a diverse fleet for personalized choices. Revel in the freedom to select your ideal vehicle, ranging from sleek sedans to rugged SUVs, tailoring your journey to perfection. With amenities like GPS navigation and child safety seats, Avis goes beyond just renting cars—it crafts a seamless, comfortable expedition through Grand Rapids, where every mile is adorned with thoughtful details and choices designed for your satisfaction.

• Where are the best places to park Avis car rentals in Grand Rapids?

  Navigate Grand Rapids effortlessly with Avis by utilizing convenient paid parking options like Monroe Center Ramp or the Pearl-Ionia Ramp. Embrace stress-free parking with user-friendly payment methods like the ParkMobile app. The city's well-maintained parking infrastructure ensures easy access, and safety is paramount, with both garages equipped with surveillance. Whether you're exploring downtown or beyond, Avis in Grand Rapids not only offers the keys to a remarkable journey but also ensures your parked car enjoys the same security and ease you expect from Michigan's vibrant cityscape.

• What is the most popular rental car from Avis in Grand Rapids?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Avis in Grand Rapids.

• How many car rental locations does Avis have in Grand Rapids?

  Avis has 3 rental locations in Grand Rapids. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes