Cons: Waited for over an hour to pick up the car. The gas tank was not working and it appeared that the car had no gas. Had to stop three times to put gas in the car over a very brief period of time. Could not even talk to service rep when I dropped it off because the line was so long.
Pros: I picked it up with less than 3/4 tank, and returned it with over 3/4 tank. You guys claimed I returned it empty and made me do the leg work on proving that. You sent me a receipt but then asked me to send it back to you as proof.
Cons: Stop your dishonest practices. You know there is a percentage of customers who won’t even pursue it, resulting in additional revenue for Hertz. But this comes at the expense of customers that do mind getting ripped off. I will not use Hertz again and will spread the word to my family and friends.
Pros: Staff was great!
Pros: Didn't like the service and the car was dirty and smelled like cigarette
Cons: better customer service experience, more helpful staff
Pros: Staff great
Pros: The staff was helpful and did what they could to provide a rental car.
Seems that the Logistics person failed to schedule adequate vehicles for the number of reserved clients.
Cons: The mid size SUV vehicle that I rented was not ready when I arrived, given a small economy car (not impressed). Later that day went back to pick up reserved mid size SUV and still not ready, Received full size gas guzzling GMC, not clean, reeked of cigarette smoke, really needed change of cabin filter. Used 2 boxes of Baking Soda inside vehicle to mitigate foul smell. I (and my company) will not use Hertz again.
Pros: The staff was very friendly. My car was ready to go.
Cons: It was a great experience. Nothing except warm cookies could have made it better :)
Pros: Drop off was super easy
Cons: Add no smoking signs to vehicles. My rental was smoked in and smelled pretty potent.
Pros: Ease of transaction
Cons: The vehicle was not clean, it looked like it needed to be washed. Had a lot of scuff marks and no one checked me out so I didn't know whether or not it was documented. The check out of the car and the check in had no one there so I have no idea whether or not I was charged the amount I was quoted. So all in all a bad experience checking out/in the car
Pros: The staff, Debra in Grand Rapids was friendly when picking up the vehicle.
Cons: The car stunk like marijuana so badly that I had a headaches after driving in the vehicle for extended periods of time. When I picked up the car, I was in a rush to make a meeting, so I didn't go back inside to make a complaint because there was a huge line and I was crunched for time. I also thought the smell would go away over the course of the week of the rental. HUGE mistake, the smell stayed in the car the entirety of the trip. I can't even believe this was was inspected and allowed to be rented again, it was that bad!
Hertz has 3 rental locations in Grand Rapids. Take a look at our Hertz rental location map to find the best rental cars near you.