Pros: Initially the customer service was very good. We had just a few people ahead of us and things moved quickly.
Cons: I'm not sure if it is this booking site or Hertz, but we rented and was confirmed a convertible Camaro. When we were given the keys, it was a convertible Mustang. My girlfriend even paid extra to be on the policy because she wanted to drive the car. We went back in to let them know they had made a mistake and they told us that they don't rent convertible Camaros. WTF!! We then asked for my girlfriend to be removed as a driver, as she was no longer interested, and they said they could cancel the contract but that it would be more money to do a new one one because we had booked through a 3rd party. Can they not rent you cars from the counter since it is THEIR business? Just totally started our experience off badly!
Cons: Extremely long line at counter to pick up car, and only one Hertz staff member available. How to drop off car at end of rental wasn't clear—it was before 6 am and no one was around, and I couldn't find a key drop.
Pros: great company
Cons: let me keep the truck
Pros: Excellent all around. They let me drop off at a more convenient location.
Cons: Pick up was frustrating. I felt the agent was unwilling to discuss my needs in a vehicle. ‘Manager’s Special’
was unclear. I received a large truck - my vacation included transporting a handicapped person, so my arrangements changed. The agent’s response ‘ we can change it, for a few’ was off putting. I just left.
On another note, my drop off experience was wonderful, the staff was friendly & efficient.
I would have given pick up - unhappy, low score
Drop off - excellent.
Cons: The Tucson airport location did not have signage when exiting the row as to the direction to exit the airport
Pros: Easy to get the rental picked up and dropped of quickly and efficiently. Very friendly staff.
Cons: The truck I rented was pretty badly scratched up on the driver side and it wasn't notated on any print outs I was given, nor did anyone do a walk around with me prior to me driving it off the lot. Additionally, the truck looked like it had barely had a wipe down and smelled like someone had definitely been smoking in it, but had tried to aerosol it away. Maybe notate known vehicle defects on the receipt or an additional print out so it's documented for everyone's sake.
Pros: The staff was extremely helpful. The gentleman even upgraded my car for free!
When I dropped off it was even easier! I'll definitely be renting from them again.
Cons: Honestly nothing g. The whole experience was great!
Pros: Staff was great. Dropoff was super easy.
Cons: Just charge less money! Everything else was great.
Pros: Car was nice. Comfortable and workers were kind
Cons: Don’t know wasn’t airport location. Pre paying with third party ends up costing more to change reservation in end. A huge headache
Pros: The staff was extremely accommodating to my situation. She went above and beyond to help correct a problem I made while I was booking.
Cons: everything was great
On average a rental car from Hertz in Tucson costs ₱2,363 per day.
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Hertz in Tucson.
Hertz has 5 rental locations in Tucson. Take a look at our Hertz rental location map to find the best rental cars near you.