Cons: I was forced to wait in line to return my rental for over an hour because of a computer glitch. I returned the rental on time, filled with gasoline and in good condition, but because of the computer error and human error I was made to wait for an extended period of time. One person was working the desk alone, while the manager sat in her office during this very busy time filled with numerous customers. I found out only the manager was allowed to correct the problem allowing me to complete my return. I will never use your rental company in the future.
Cons: I had reserved a convertible. When we picked up the car in Tucson the Budget agent says “we don’t rent convertibles”. ??????? We wound up with a Mustang coupe. Not what I wanted
Cons: Budget did not have any SUVs and despite reserving one, we were given a tiny sedan. My receipt shows the small 75$ credit, but my credit card was still charged the full reservation amount.
Pros: Very good customer service. Nice, new car.
Pros: The staff was great! The wait time in line was 2 hours! There was only (1) staff person!
Cons: More staff at the check in counter!!
Pros: Drop off was ok.
Cons: Car smelled like cigarettes and was very dirty
Cons: It took a bit long to pick up the car in tucson and the price was high for tucson
Pros: Setting up my reservation and acquiring the rental was very quick and easy
Cons: Dropping off the car - there could have been better direction because there was no one to speak to at the counter and the employee processing the returns seemed to too busy to stop and assist people with questions
Pros: Drop off is easy. I like that it’s in the terminal and I don’t have to take a shuttle.
Cons: More car selection
Pros: Pick up was perfect
Cons: I waited in line for two hours to pick up the car only to be told that they could not honor my same-day reservation. The people working the counter were also not wearing their masks properly.
Cons: They did not have any cars to rent. Lady at the counter was not helpful and just said to call her manager but he couldn’t do anything about it either. So reserving a car means absolutely nothing
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Budget in Tucson.
Budget has 4 rental locations in Tucson. Take a look at our Budget rental location map to find the best rental cars near you.