Pros: It was Pre-booking and things went well when I needed to extend a day longer with Hertz Company.
Pros: The staff were very unfriendly and did not attempt to help us at all. They acted powerless because it was through a third party. The girl that checked us in had a sour attitude and made the start to our vacation poor. She doesn’t need to be in customer service.
Cons: We accidents selected the wrong time to pick up our car and were 2 hours late. No one called us and I think that would be something beneficial so that people could try to get there as quickly as possible.
Pros: The drop off was easy
Cons: The called smelled of smoke The car wasn’t clean The car had a lot of previous damage to it The car didn’t come with a full tank of gas
Pros: Absolutely nothing
Cons: This booking site and their actual inventory are totally inaccurate. Booked 4 separate times and vehicle was never available even after speaking with an agent all those times. Ended up using a dealership to rent something. Don’t depend on this service!
Cons: You have to pay rent plus the $200 at the same time that's to much of money at one time.
Pros: Outstanding personnel
Pros: Staff was friendly but not able to provide clear answers. Drop off was easy.
Cons: Clearer instructions prior to pickup when rental has been paid in full via deal through travel website such as Kayak. No mention of credit card being needed for deposit nor explanation of what the deposit is for.
Pros: The staff at the Airport didn't seem to care one way or the other. The staff at the remote rental location were excellent!
Cons: Did not have to go to Mobile office because did not get a car in Newnan as promised. Enterprise Rental was great!!
Charged more than my guaranteed rate
Pros: The car was able to drive
Cons: No one was at the office during open hours for 30 to 45 mins. The person didn’t have a key to open the office so we waited even more. I was charged more than I was quoted in an official email with amount I would pay in total and no one seemed to know what to do about it, passing the blame onto the next person we dealt with. It’s still unresolved. I rate check before I buy so I’m not very happy about it. The car had terrible alignment issues.
Pros: The rep we dealt with was fantastic. and made things right with the smoke situation. We also received a free upgrade because they didn't have the car we wanted.
Cons: Car smelled like smoke.
Pros: I liked the vehicle very nice drove great and absolutely comfortable
Hertz has 5 rental locations in Mobile. Take a look at our Hertz rental location map to find the best rental cars near you.