"The we ordered was not available."(in 5756 reviews)
Overall Rating6.3 OkayBased on 112 reviews
Cleanliness
6.2
Comfort
6.7
Overall
6.3
Pick-up/Drop-off
6.5
Value for money
6.4
Recent reviews
Traveler rating
16
4
0
9
1
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30
Find reviews that mention:
6.0
I had reserved a full size SUV Chevy Tahoe and when I got there they had a Hyundai palisades which is a much smaller vehicle. They said it was the same thing because hertz goes by that there is a third row. But I needed the interior space not the need to sit a bunch of people. It was extremely frustrating and stressful. It delayed my trip by 3hrs.Reviewed Nov 4 2024
review from
2.0
Poor customer service. Bad attitude at the counter. Not enough information before booking ended not getting the car because can not be driven to certain states. Lot of time wasted.Reviewed Oct 29 2024
review from
4.0
Car was dirty. Eaten sunflower seeds, drinks, and trash all in it. Sticky stuff everywhere. Car was NOT full of gas. Started with 50 miles less than I returned it with, AT LEAST. Rip off for sure. Not using Hertz again.Reviewed Jul 7 2024
review from
2.0
Wouldn’t accept affirm as form of payment for rental that was offered even with an additional credit card and debit card on hand even though it was offered on the websiteReviewed May 28 2024
review from
10.0
2023 Toyota Camry. Wow! The technology! Great gas mileage. ECO mode, cruising at 62 mph, we were getting 44.9 MPG! The staff both pick up and return (TY2 ?) were fabulous! Only negative, the Camry 24000+/- was soiled. Someone we believe had smoked in the car. The interior windshield was dirty. Dash had been wiped, but not cleaned. Did I tell you we got 44.9 MPG!!! Who cares if the interior windshield was dirty! We'll be back!Reviewed Nov 14 2023
review from
2.0
We reserved a premium car. None were available (I understand) and we were given a Ford Ecosport. The smallest of SUV's. When we asked for a rate adjustment, they refused. Also the two drivers side tires were extremely low on pressure and missing valve stem caps. It is extremely difficult to find a source for airing up tires. When we returned to Sarasota, the pickup return location was chaotic. No one present to help, we didn't receive a final receipt, and the service overall was extremely poor. I guess the public are at the rental car companies mercy these days. Very disappointing.Reviewed Dec 29 2021
review from
6.0
Was given a "Supplier's Choice" car which meant the smallest, dirtiest car in their inventory. I can only imagine few people want a Ford Fiesta that was not only tiny but also still dirty. Both the mirrors and side windows were obstructed by what looked like water stains and finger prints. My partner and I were too tired and in a hurry to go back and change the vehicle at the time of pickup but should I ever use Hertz in Knoxville again I will be double checking the vehicle quality and size before driving off. Book "Supplier's Choice" at your own risk. The cost was only slightly reduced at the time of booking for the inconvenience that the vehicle provided.Reviewed Dec 29 2021
review from
4.0
I picked up the car an hour early and was charged an extra $10 for the privilege. Never mind that I asked if it was okay to pick it up an hour early and nothing was said about being charged for an extra hour - or the fact that I returned it 16 hours early - which was also mentioned at the time of pick-up. It's bad enough that rental car prices are extremely high right now, but to gouge the customers even more is pretty crappy. Nice car and - aside from the price gouging - great customer service.Reviewed Dec 29 2021
review from
2.0
Customer Service was great, although the car I received was questionable. It was a bare-bones vehicle reeking of smoke and of questionable safety. Well over 50,000 miles on it, numerous stains and only one working window. And to top it off, I was charged twice as much as I would have been for a brand new vehicle at the beginning of the year.Reviewed Dec 29 2021
review from
10.0
Friendly staffReviewed Dec 29 2021
review from
8.0
The car was ok but was not as cleanReviewed Dec 24 2021
review from
2.0
My plane was called back to the gate twice, putting me in Knoxville at 1220 am. The agent said that the deal was canceled because it was after midnight. He then tried to rent me a car for over 7 hundred dollars more than the original price. I got a car at Budget later that morning for less than the price of the original lease.Reviewed Dec 2 2021
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